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Product & services pricing
4.01/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2020-12-25

Excellent Customer Service

"Bought the wrong part first time and returning it couldn’t have been easier. When I ordered the right part it was at my door in 2 days and that was the week before Christmas! Part works like new. I’m a happy consumer. "

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Rep reply posted 2020-12-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
2/5

2020-12-25

One piece at a Time

"It would be nice if I got all the parts at one time or even in 2 shipments. I still don’t have all the order. Maybe a 3rd time is a charm. All were in stock."

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Rep reply posted 2020-12-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. We have multiple warehouses all over the country, so sometimes we have to ship from different warehouses depending on availability. I apologize for the inconvenience.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-24

AppliancePartsPros was great. Fedex dropped the ball.

"My order was shipped the same day as I ordered it as promised by their website. I received a tracking number from them the same day. It arrived at my local Fedex distribution center in the early hours the next day and Fedex said it would be delivered that day (the day after I ordered). It showed up four days after Fedex said it would. AppliancePartsPros gets 5 stars. Fedex gets 0. "

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Rep reply posted 2020-12-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-12-23

Part and customer support

"I had enough information to contact Appliance Parts Pro to order a part. Once on the site, I chose to talk to online help. The agent was extremely knowledgeable and friendly, and led me to the exact part I needed. Delivery was timely even during the holiday season. Dryer works perfectly, once again."

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-23

good job

"Had what I needed at a good price. fast shipping. thanks"

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-23

Excellent

"It fitted perfectly and working good"

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-22

LG washer repair

"I ordered the part I needed Monday December 14th and the part was delivered on Tuesday December 15th !. Watched the video on their web site, and fixed my washer in about an hour."

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-22

User friendly

"You have saved me a fortune in service calls by making it simple and quick to get the parts I need with no middle man. "

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-22

Accurate parts and fast delivery

"Part was accurate and delivery was fast."

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-22

always knowledgeable, friendly and right on target

"the front burner on our '92 elect. range half burned out. Tech staff gave expert installation/guidance, then shipped the part in record time. live installation guidance offered, but not needed. We credit AppliancePartsPros with keeping our older appliances alive and functioning like new. Thanks to the whole team!!!!!"

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-21

Dishwasher repair parts

"I have used them in the past and will continue to use them in the future. On time delivery."

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-21

Excellent

"Got the refrigerator part in a few days. Went through the manufacturer before and it took weeks."

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-21

Great Company

"I have used APP.com for many years and have never once been disappointed. They are organized, have good prices and customer service. Why go anywhere else?"

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-21

Excellent service

"We purchased a close-out open box microwave that was robbed of some parts. We actually were able to replace the parts through Appliance Pros. We will be a returning customer if needed again for sure. Fast service and delivery. Thank you again !"

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-12-20

Extremely knowledgeable, helpful and fast.

"Like usual, AppliancePartsPros provided helpful guidance, original manufacturer equipment parts and quick service. Instead of replacing my washer, I am fulfilled as a successful do-it yourselfer with their help. "

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Rep reply posted 2020-12-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”