ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2020-10-23

Fast delivery awesome service

"For ages did business with another appliance parts business from Michigan that I will not name, they got to where they would rarely deliver on time and communication became awful.
I decided to take a chance on appliancepartspros.com and I'm glad I did.
The delivery is fast and if I have an issue all I have to do is call, definitely recommend them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-23

Whirlpool washed fixed. Just like that.

"I found the fix to my washer problem, the parts to fix the washer and an excellent video on how to change the parts on Appliance Parts Pros. Very happy with all aspects including the shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-22

Good company

"These folks are really good. Always on time and useful. Thanks."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-22

Easy repair

"This is my second time using this store , well satisfied and easy to use parts categories "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-22

These guys are the BEST!

"Ordered my Bosch dishwasher part, followed the video instructions, done in an hour. Saved about $190. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2020-10-21

poor

"had fedex delivery ,cost to high, 7days to recieve "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Your package shipped on 10/13 and arrived on 10/18.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-21

Great Parts

"Parts and video were a great help"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-21

Oven button face plate

"Got it to me exactly when requested. Great job!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-21

I love Appliance Parts Pro!

"This site is always helpful and always has the parts I need. The videos are a big plus for DIY types like me!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-10-27
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2014-03-23

Quick Shipping and Great Value

"Last time it was my washer. And saved $$ and fixed it myself!
This time I Saved myself $$ by fixing my dryer with your parts and instructional video.
Well done!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2014-03-23
A rep from AppliancePartsPros.com, appliancepartspros3, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Verified
5/5

2020-10-21

Water assembly

"Part was deliver sooner than expected. Followed video to install. All went well. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-10-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2020-10-20

Still waiting for parts.

"Still waiting for parts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-10-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-20

Quick and Correct

"Finding the part online with Appliance Parts Pro was easy. I had tried to other websites, which were difficult to use and produced inaccurate and incorrect information. APP said the parts were in stock and they were shipped immediately. The parts arrived on the day which was promised. Great customer support..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-10-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-20

wrong part

"I ordered the wrong part Appliance Parts came to the rescue looked up and found the rite one & sent all the info to return Thank you Appliance Parts"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-10-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2020-10-20

Big parts selection

"The first part I ordered didn’t fit, my fault. Found the right part and ordered it. The website site said the part would be delivered in a week. After a week I called to check on the part and was told it was on back order and would be at least 30 days before it was back in stock. I couldn’t wait that long so found the part on another website and had the washer repaired in less than a week. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-10-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. I apologize that we couldn't get you the part you needed this time, but I hope you'll still consider us in the future.

Kind Regards,
Cheryl T,
Customer Correspondence Team”