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Product & services pricing
4.01/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2020-10-13

Excellent service

"parts came fast and fit perfectly"

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-13

Parts were correct and appliance works great!

"The parts were shipped pretty much the same day got them a day later and within 3 days the refrigerator was fixed. It took only 20 minutes to fix as well."

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Rep reply posted 2020-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-13

Thanks APP

"Received my parts in good time. Easy job to install."


Rep reply posted 2020-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-13

Dead GAS DRYER

"First dryer made laud noises and then nothing-went to appliance pro and watched videos for my model. Took it apart as shown: saw broken and worn out parts. Ordered them ( it took about 4 days to get them all) and installed. Dryer has made a miraculous recovery."

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Rep reply posted 2020-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-13

Fantastic experience

"I needed to replace the heating element in our range. The website was easy to find the required part. The user comments made the work easy to perform. The part even arrived ahead to schedule. I have used the site previously and continue to be impressed."

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Rep reply posted 2020-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-13

Great customer sevice!

"My order was delivered damaged by FedEx. I called customer service and I was taken care of in a timely manner.
The website was easy to use and the Part I ordered was exactly what I needed.
"

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-12

Awesome video

"watched all the videos for the dish washer and found out the small seal was missing, ordered a new set
and fixed the problem myself. Thanks
"


Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-12

5 Star Excellent

"I went to the appliance store and told him my problem with the Samsung refrigerator door. He told me what part I needed when he brought up your website I ordered it and 5 days later my son put in the part. Super easy and inexpensive. Great Wish the shipping charges were a little more reasonable but fixed. Great job."

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-12

Quality parts delivered with great speed!

"I was not even able to FIND this part on the manufacturer's site... AppliancePartsPros had it in stock at a great price!"

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-12

AWESOME!!

"They were a life saver. Bought fridge ice maker part and was here in a couple days. Great service!!"

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-11

Great experience

"I found the Samsung refridgerator part I was looking for and got it in less than a week."

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-10-10

Great Support, Disappointing Shipping

"They were super in helping me troubleshoot and identify the dishwasher part that had failed. However, I paid extra for their "standard" shipping which was supposed to get the part to me in 3 days, but it took 6 days even though it shipped the same day I ordered it. I understand that shipments are taking longer with COVID, but the part sat in Sacramento from Saturday until the following Thursday. It looks to me like FEDEX dropped the ball."

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We do apologize for the shipping delays.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-10

Excellent service...

"Product was correct and service was excellent."

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-10

Fast & Accurate

"Fast, accurate service and a well designed website."

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-10-10

Fast and easy !

"Easy to find the part and easy to check out with fast delivery."

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Rep reply posted 2020-10-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”