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Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2019-12-03

Whirlpool dryer knob replacement

"Correct part arrived earlier than expected."

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Rep reply posted 2019-12-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2019-12-02

smashed

"parts arrived all bent poor packing"


Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I apologize that you received a damaged part. However, we do have a 365 day warranty, which does cover damage during transit. We will be happy to replace that part at no cost to you. I'm going to have one of our customer service agents reach out to you to set that up.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-02

New Customer

"Went on line to find a part for our dryer!
Paid for next day shipping but that didn’t happen. Otherwise everything else went excellent.
"


Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-02

dishwasher heater

"fit just right works fine"


Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-01

Excellent

"Order was easy to do on line. Parts came quickly "


Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-01

quick delivery - perfect fit

"Was a bit unsure on part - was perfect and arrived in time for installation before Thanksgiving."

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Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-01

Great customer service!

"If they did not have such great customer service, I would have given them a zero rating. But they made what could have been two bad experiences into a 5-star rating. Our first order arrived damaged but they quickly sent out a replacement which was perfect. Then the second part we ordered was the wrong part. Again, they quickly sent out the correct part which was perfect. We now have a working icemaker again and are very pleased with AppliancePartsPros and their wonderful customer service staff. Their pricing is also very competitive and shipping is excellent. They ship parts out the same day of the order. We will definitely order from them again when the need arises. Thank you, AppliancePartsPros, for taking such great care of your customers! "


Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know how it went. While we apologize that there were some hiccups in your order, we're so glad to hear that we could help to resolve them to your satisfaction! We hope you'll consider our company the next time you have appliance parts needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-01

Fast & reliable

"Use all the time. Dependable"


Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-01

Great!

"The manufacturer has overpriced this item, but APP offered the very best possible deal. Paypal is always a plus. Delivery was quick and part was as needed. Adding APP to my Favorites."

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Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-12-01

Always and excellent experience with AppliancePartsPros.com!

"I have purchased parts several times from AppliancePartsPros.com and every time I have resolved my problem. I order my part and then I watch the instructional video on their website for the installation and, WHA LA!!! Problem solved!! Thanks a million!!

Almost forgot. . . My parts arrived in no time. In fact, they came faster than estimated.
"

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Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-30

Outstanding Service!

"Ordered a repair kit for my dishwasher. It arrived in one day. Upon checking the contents, I discovered some parts were missing.
Called APP and the next day a new kit arrived and contained all the parts!
That is outstanding service by a customer oriented company!
Thanks AppliancePartsPro!
"

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Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-30

"Third time using Appliancepartspros. Part in stock and delivered on time. Ten minute swap out repair.
Will use Appliancepartspros in future.
"

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Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-30

Top Notch Customer Support

"The technician I talked with was very friendly, knowledgeable and helpful in resolving a wiring and parts question related to my Maytag range. "

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Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-29

GE Oven Ignitor

"Part arrived in short order and it functioned perfectly after installation. Web installation video was a big help. You are my new go-to for appliance replacement parts."

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Rep reply posted 2019-12-02
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-11-29

Great Customer Service

"There was a warehouse mistake in filling my order with a wrong part being shipped. An email to Customer Service immediately fixed the problem with the correct part shipped the same day."


Rep reply posted 2019-11-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”