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Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2019-03-02

fast and accurate

"They are excellent for finding, ordering and illustrating how to do the repairs. My only issue is cost of shipping is outlandish, thanks to FedEx. "

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-03-02

shipping..

"Paid for quicker shipping, was not. Package was in poor condition but product was excellent. "

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2019-03-01

"Not bad just instead of bringing me handle stud they sent me regular screws. So i have to re order but other than that no problems"

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It sounds like you may have received an incorrect item by mistake. We strive for customer satisfaction, so I'm going to have one of our customer service agents reach out to you to see if we can't help resolve this.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-03-01

Quick response

"I received the thermo probe very quickly. I ordered the replacement thinking that was the problem with my oven. Unfortunately, that didn't solve the problem and I have been hesitant to call for service because I anticipate a huge bill. I would like to return the probe for credit, but I don't know if that is possible."

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-03-01

Wyoming Happy Camper!

"After acquiring a healthy dose of disappointment from LG, not even able to talk to a real person, I remembered my previous successful dealings with Appliance Parts Pros and gave it a shot. First off the website is such that I was able to confirm my part myself, then get the order questions asked from a real, honest-to-goodness, live and pleasant human being! AND, I didn't have to wait half a day for MAYBE a return call. Also, when I failed to remove a part number that we had determined was no longer available from my order, they gave me a call to let me know and adjust my sell total on my credit card. How comforting was that?"

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-02-28

New

"Everything went well with ordering, tracking, and the receipt of the part I ordered."


Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-02-28

Order Defrost Thermostat

"Excellent. Easy to order and delivery on time."

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-02-28

"Received part in 1 day, worked"


Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-02-21

Great customer service

"Shipping was very fast. Customer service on a return was excellent, prices are great, and really appreciate the customized installation videos for every part!"

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Rep reply posted 2019-02-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-02-28

Excellent Experience

"The parts arrived with everything promised and on time. The how to video was wonderful, my husband had the agitator repair done in about 10 minutes. When we need parts again we will definitely be return customers. Thank you"

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-02-28

Ope29

"Very good service! The Replacement Part I ordered fits & works perfect!

Thank You: Ope29
"

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-02-28

Light fit perfect for my convection but not bright enough!

"I ordered a light for my 7 year old microwave/ convection. The light fit perfect but it’s so dull barely know it’s on. Wish I had ordered a stronger one but could not find that option. Thank you"


Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-02-28

Nice!!

"The videos are super handy. Thank you"

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-02-27

GREAT!!!

"I put in model on Web you popped up with replacement part exact picture. it was easy to order. and receive on the day targeted.All was great.

However although instruction video helped there were no instrution and box but had to go to an other web site for maytag for instruction.

Even so great
"

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Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-02-27

Product works great

"Product works great but the freight was a little expensive "


Rep reply posted 2019-03-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”