ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-09-15

GE Dryer Parts

"Great service and at a good price. I have used other "replacement parts" services before and found Appliance Parts Pros to offer a better price, great tips and quality parts. You guys now have a loyal fan. Tony "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-09-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-14

Excellance

"Called you customer service to verify my part number for my stove and he went over the model number and type of stove to make sure item was correct. I have an older stove and wanted to verify again. The part came in about 2 days and everything went well"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2018-09-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-14

GE Microwave parts

"Great, parts came in a day early. Fit perfectly with Allpoance Prod video."


Rep reply posted 2018-09-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-14

Whirlpool dryer Hinges

"Ordered replacement hinges for my Whirlpool dryer. They arrived in two days!! They were the exact parts I needed and installed without any problems. Great service and a great price!!!"


Rep reply posted 2018-09-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-14

every thing was excellent except for one thing

"the ordering was easy, the shipping was fast , just wish i could use paypal to pay"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-09-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

We do accept Paypal as a payment type, however it is currently not working on our mobile site. To use Paypal, you need to place the order from the desktop version of our site. I apologize for the confusion and inconvenience this may have caused.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-13

Service

"This is my 2nd order from them. Incredibly fast and accurate response. 5 thumbs up from me"


Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We appreciate your repeat business! We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-13

"Drop pans arrived very quickly and are great quality"


Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-12

As promised

"Ordered my part on Thursday afternoon and delivery to Massachusetts was next day, packaged well and as advertised."


Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-12

We’re Very helpful and patient.

"Ordered parts for our 18 year old Whirlpool refrigerator twice in a week,
Got FSP exact replacement parts overnight both times and extremely helpful videos as well. Very happy!!
"


Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-12

EVerything as expected

"Ordered refrigerator parts. Arrived on time and the order was complete. Would order from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-12

Great service

"Came fast, glass shelves well packed, exactly as described, fit perfectly."


Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-12

Super Fast

"Need a part because appliance not working and need it fast, go with Appliance Pro. "


Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-12

Great

"Part arrived a day early! Everything was perfect, will definitely use again. "


Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-11

Whirlpool Washer Repair

"Needed a pressure switch then a pump. Parts came quickly and washer works again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-09-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2013-04-28

One time only

"Ordered parts for a gas range. Description clearly said two components would arrive. Only one arrived and it was poorly packaged. Looked like it was a part from someone's garage who stuck it in a box and wrapped one piece of used bubble wrap around it. When I called I learned this company is only a middleman and reps parts from all over. It appears to me that they may not do a very good job vetting their suppliers, yet they will still post parts and say they are available on their website. I have yet to get the "new" duo pack I ordered two weeks ago. Good thing I paid with a service that I can share this experience with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2013-04-30
A rep from AppliancePartsPros.com, EthanAPPTeam, has responded:

“Outstanding! Thank you for choosing AppliancePartsPros.com.

Sincerely,
Ethan”