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Product & services pricing
4.00/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-09-22

Great shopping experience

"They always have the part i am looking for.
"


Rep reply posted 2018-09-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-22

Easy

"They make it very easy to diagnose and fix an appliance, video instructions are really nice."


Rep reply posted 2018-09-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-09-22

Hawaiian boy don't have his parts yet

"Shipping slow. Item got from St. Louis to California in reasonable time 9-14 -2018. Item left California on 9/14 and as the 21st not delivered. "


Rep reply posted 2019-05-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. We apologize for any inconvenience our shipping cost or policy may have caused. We strive to ensure we are providing the best pricing in all aspects for Do-It-Yourselfers budgets. In addition, we constantly work with our freight providers to provide the most cost effective shipping prices.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-09-21

Great Customer Service

"I ordered and paid for a replacement Meat Drawer for the fridge. The first two arrived broken -- poorly packed by the factory. The third one was perfect. Each time, APP's Customer Service rep was excellent."

Detailed Review Benchmark + -
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Rep reply posted 2018-09-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We apologize that your parts arrived damaged, but we're happy that we could work with you to resolve it to your satisfaction!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-21

Oven Glass

"Your Webster was easy to navigate and simple to use. Value for money and quick and safe delivery of the product."


Rep reply posted 2018-09-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-21

Dryer handle

"The handle right on time! Thanks!"


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-09-21

shipping

"getting it to fed ex was great but fed ex getting it to me not so good. Unless its here today its been 8 days to come from Kentucky to north ga.
"


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. I'm looking at your account, and it shows that your package was delivered yesterday, so we're going to have an agent reach out to you about that.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-21

Excellent

"Found parts I needed for repairs. After watching repair video for my dryer. I was able to install the part myself, which in turn saved me a great amount of money. Would recommend this merchant to all that need parts and DIY. "


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-21

Frig repair part

"Part delivered in two days"


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-20

Superior!

"It was amazing how fast and easy it was to get the part we needed! Definitely reccommend this place! 100% satisfaction! "


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-20

They’re great!

"The good advice and user stories on the site we’re very helpful to me in understanding the problem I had and how to solve it. Very clear payment procedure and faster shipping than expected. Prices weren’t too bad, either. "

Detailed Review Benchmark + -
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Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-20

Parts ordering

"Ordered pars and received them as expected."


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-20

Just what I need for repair of my dish washer handle.

"Need to repair my dishwasher and the end pieces are all what I need . "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-20

Outstanding experience.

"Right parts, good price, fast delivery."


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-09-20

Very satisfied

"Easy to look at drawing to select part I needed. Reviews were very helpful. Part was easy to install. Overall, We are very satisfied."


Rep reply posted 2018-09-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”