ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-07-19

easy

"Website was really easy to use. part was exact. shipping was fast."


Rep reply posted 2018-07-19
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-18

Good experience

"Fast and the exact parts. "


Rep reply posted 2018-07-19
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-18

Lint screen

"Dryer lint assembly was a perfect fit. Experience with this company is A1."


Rep reply posted 2018-07-19
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-18

Stove element replacement

"Very happy with ApplianceParts. Great price (better than Amazon), and the element was delivered days sooner than anticipated. I've purchased from ApplianceParts in the past and have not been disappointed. Great job, guys!
"


Rep reply posted 2018-07-19
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-17

Just like the original.

"Just like the original and arrived quite quickly. Now we can use two full sized cookie sheets. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-07-19
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-17

"Reliable company. Prompt service."


Rep reply posted 2018-07-19
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
3/5

2018-07-17

Misinformed

"I ordered a drain pump did not resolve problem. I called back first person said I needed another part,glad I didn't order it, it wouldn't have fixed the problem."


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. Our highly trained Parts Pros Agents do their best to help our customers diagnose appliance problems, but remember that they are doing so without ever having the chance to see or touch the appliances. However, we're confident in their skills, so if they ever recommend a customer purchase a part that does not correct the problem, we will allow the customer to return the item for a full refund. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-17

Great service

"One part showed to be back ordered, the young lady called me back and said it was not and shipped it to me emmediatly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

5 star

"fast service, fair price.quick delivery.

"


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

Thanks robin

"Ordered too many ice makers "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. We'll be sure to pass that along to the agent who helped you.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-07-16

Would not honor price match

"Talked to online help, but because one source was Amazon from OEM supplier and exact part would not honor. Found online competitor with even lower cost. No response back from these folks."


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I apologize that we were unable to price match with this vendor in this case.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-07-16

Not received

"Still waiting on the part to arrive"


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Per your tracking information, it looks like your order shipped on 7/9 and is scheduled to deliver today, on 7/17. If you have any other concerns once the part arrives, please don't hesitate to contact us. Customer service is our priority.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

Great price, fast service

"Great price, fast service"


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

parts

"Was very helpful and was delivered when they said. Very pleased"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

good pricing, helpful advice, videos and quick delivery as promised

"quick easy ordering, helpful staff, good videos for DIYers"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”