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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-07-16

"great service and delivery"


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

Excellent

"Shipping was ultra fast and parts fit perfectly "


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

FEAS

"Fast, Easy, Automated Service."


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-16

Carl

"We have had issues with the dryer for some time. Not heating on normal setting only on timed settings. This past Sat. it stopped drying all together. Still ran but no heat. When ordering parts, past experience with repairs, it was suggested other order also added a couple additional parts. After watching the videos on repairing each item purchased it was clear ALL parts can be responsible for the lack of heat or proper workings of the Samsung dryer. When I opened the front of the dryer the lint was 4.5" deep and tapered to 1.5 inches at the back of dryer. The heating unit was black/brown from almost catching fire. While watching the video I realized the drum had been installed backwards from what the video was showing. Also the heating unit was bent away from the opening at the back of the dryer. We will now never leave the dryer running and leave the house. As for the videos showing repairs the were EXCELLENT. Total time to disassemble the unit, change all parts and reassemble would have taken an hour or so. But having to clean out the dryer of all lent, blow out with air hose and wipe down everything, it took us approximately 3 hrs. The web site is easy to locate the Brand and model and parts needed. Shipping was as stated, ordered Saturday PM and arrived Monday PM. Thank you for the help and saving us money. "

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Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-15

Excellent web. Excellent service.

"The website got me to the right part for the model number. Worked as advertised."


Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-15

Oh What a Relief

"My GE side by side quit cooling on the refrigerator side and I was actually starting to consider going out and buying a new one. I'm not that hands on and thought that the 12 years I had the fridge was about all I should expect. Thank goodness my son steered my to youtube and that's where I came across AppliancePartsPros. The entire experience was enlightening and actually exciting and enjoyable. The techs I spoke to were very good and know their stuff. The first time however I did not get a lot of the technical terms they used and had to keep coming back for clarification. At first I thought these folks must really think I'm dumb. They stayed with me however and were always willing to go over the instructions and made me feel I was not alone. After I got the fridge working again (after about 3 days and less than $75.00) I have gotten to know that fridge like the back of my hand. If and when something else go bad I'll be ready. Thank You AppliancePartsPros. You guys ROCK!!!"

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Rep reply posted 2018-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-15

Excellent help

"My dishwasher stopped working, only the buttons on the right were working. I found out through appliance parts, that there is a test you can run to see if it the push buttons or the control panel. Ran the test and had confidence that I can order the right part. Ordered the push button panel had it shipped expressly. Received it in 2 days. Amazing!! Pulled it out of the box and had it fixed in 5 minutes!!"


Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-15

Very satisfied

"I actually received the refrigerator handles a day after receiving this rating survey. I was in hospital and forgot about this order until this request arrived. The handles arrived the next day so I'm totally satisfied."


Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-14

Best Place to get.Appliance Parts

"Quick shipping and always the right part"


Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-07-14

Parts Worked Great!

"parts came in quick and worked great, S. & H. price was high"


Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
3/5

2018-07-14

"Everything about my first time experience was great except for the time it took to get to me. Pretty expensive shipping for the weight that shipped. "


Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. We apologize for any inconvenience our shipping cost. We strive to ensure we are providing the best pricing in all aspects for Do-It-Yourselfers budgets. In addition, we constantly work with our freight providers to provide the most cost effective shipping prices. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-14

Tighten your belt

"Trying to fix something you know nothing about just got easier. The right part without a doubt. On time delivery. Thanks, Darrell"

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Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-13

Great experience with dishwasher part

"The website had plenty of drawings to help me out, and in the comments section there was a link to a manual that gave more details on how to do the replacement. Saved $hundreds. Also, the shipping was fast. Great work."

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-13

Washing Machine

"I ordered the past and it came right away. I used the video and it walked me through the process step by step. It was amazing!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-07-16
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-13

Delivery & direction

" The videos posted and the part were both excellent for my repair. "


Rep reply posted 2018-07-13
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”