"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"arrived even sooner than expected."
"Excellent! Part came the next day. Video very clear and easy to follow."
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Ordered a part, assured we could try it, if not the problem we could return it. the company offers a no hassle 72 hour return on parts. Over two weeks later they rejected the return and are disposing of the part. Will not use this dishonest company ever again."
“I apologize on behalf of AppliancePartsPros.com that you haven't had a satisfactory experience with us. However, as our return policy on our website states, "all gas and electrical parts must not have been installed" and "returned items that have been installed will not be returned to customer."
However, we understand that there was a misunderstanding with that policy. Because of this, we have refunded your purchase cost for the part to the credit card originally used to place order. Please allow 3-5 business days for that refund to process back to your account.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Fast and prompt service. I haven’t installed the part yet, so we’ll see how it goes. "
“Thank you for sharing your experience. Don't forget to check us out on Facebook.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Super fast shipping!! Thank You SO much!!!!"
“Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Had to order 4 knobs for our stove. Not only did they have what we needed but got it to us very quickly!"
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Your video where a major assistance in getting the machine repaired.
I checked all the components that make it heat and all prove to be good.
The exhaust vents pipe was kinked restricting the air flow, and two dryer sheets were stopping up the air flow inside the drum.
Shortened flexible exhaust vent 5”, removed dryer sheets, cleaned all lint inside and out, machine works great.
Part ordered was returned."
“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"My new refrigerator shelves were shipped immediately and received quickly. The same great service I always receive from Appliance Parts Pros. Wouldn't order parts from any other company."
“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Order process was simple. Verified serial number of machine and replacement worked perfectly. "
“Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Quick shipping!!!! Thanks"
“Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Great job......We got the right part shipped very quickly. "
“Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Ordered a new gasket for a french door refrigerator freezer door. The part arrived lightning fast, like overnight fast, and at no additional charge. Complete surprise and a welcomed one at that. Highly recommend Appliance Parts Pros for all your appliance maintenance and repair needs."
“Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Got call back option, never called ... they shipped wrong part, it was for refrigerator not for the freezer.
now in stuck with a refrigerator cover instead of a freezer cover... cause it costs more to ship it back than it cost originally..."
“We're always striving to improve our customers' experience, so we appreciate your feedback. I'm going to have one of our Customer Service Agents reach out to you personally to help resolve this situation.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Chat support was outstanding "
“Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"On time and excellent customer service "
“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T
Customer Correspondence Team”