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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-05-28

Ice Auger

"The part arrived intact and installation instructions were helpful. The delivery was slow, taking 3 days to get from Illinois to Phoenix and an additional 3 days to get from Phoenix the additional 23 miles to my home. The delivery wasn't Appliance Parts Pros fault, but they might want to look into finding a better delivery service.

Appliance Parts Pros website was easy to navigate and finding the exact part I needed was seamless. Ordering and paying for the part was mostly painless.
"

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Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-28

Great prices and easy to order

"I have shopped different websites and found this one to be the best"


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-27

We were very impressed.

"I was able to search for our problem and the site is set up to see the most likely solutions. Other customer input was provided as well. A wonderful feature was the video showing how to replace the part, which tools were required, and we could tell it was within our ability to do it. The part arrived promptly, the replacement was done, and everything is working as it should. We will definitely return if we have other appliance issues."

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Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-27

Correct part showed up fast.

"Correct part showed up fast. They had one of the best websites for determining part needed also."


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-27

Texas

"Finally after three vendors, someone sent me the correct knobs. Shipping a little slow but I’m cheap. "


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-27

Broken shelf bin

"I ordered a part for my refrigerator hoping it was the right one since the part number was different from anything I could find onine. I took a chance and ordered a part I thought matched a picture on their website . It arrived a few days later and was a perfect replacement."


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-27

Company delivered

"Received the item I needed, earlier then expected. Was able to track shipment. Company delivered, will order again."


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
3/5

2018-05-26

"take to long for delivery .no parts in stock.I order 3 parts and sent tome one by one on diferent weeks."

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Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. Two of your parts did ship from different warehouses, due to their availability. The third part was on backorder when you placed your order. We will ship that part to you as soon as we get it back in stock. I apologize for any inconvenience this has caused.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-26

GE Profile Dryer control board replaced in 1 day

" I ordered my GE profile control board for a dryer that had stopped working. I received it in one day and hooked it up in the dryer started working. Good reasonable price delivered in one day and replaced a part that did not work. I would certainly use appliance pros again. Recommend it to everyone. "


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-26

Perfect fit!

"Easy to install!! Fast shipping!"

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Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-25

Dryer fuse

"I went on line with the model number of my dryer. It went to your web site which had a tutorial to fix my problem. It showed me what could be the problem and how to fix it. The site also let me order the needed part .
Ten minutes after I received the part my dryer was fixed. Thanks !
"

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Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-25

Service Excellence

"First time fixing a gas dryer. Under high pressure from wife/mom,my son and I found a place that had answers to our needs. We gather info to define possible problem, ordered the part and with the help of the video. We were able to repaired ourselves. The order information was timely released, our questions for delivered were promptly answered. Your information and delivery service was very impressive. I thank you for your foresight of video how to do it. I learned a lot about my dryer, my ten year old son did most of the repair process, I only managed the iPad video. Thank you for giving me a chance to work with my son, please our mom/wife and feel great about doing something that we were afraid to break it.
I manage high end residential properties in NYC as a facilities manager, our biz impression allowed me to reach out our financial upper management to look into your biz, we could learn communication excellence and get the parts needed to repair our residents appliances. We have 120k units.
"


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We're glad to hear that our services were so useful, and that we were able to help you and your son repair the dryer while also learning so much about it! We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-25

Would purchase from AppliancePartsPros.com again.

"Part came sooner than expected. Very reasonable price. Very satisfied with my experience with AppliancePartsPros.com. Would recommend them to friends."


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-25

fast shipping

"fast shipping great price and product"

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Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-25

Great!

"Right part was delivered on time. What more can you ask?"


Rep reply posted 2018-05-29
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”