"Getting ready to remodel the kitchen, I needed a new cooktop. The one I ordered was no longer manufactured so I had to find a substitute. Needless to say I ordered the item, messed up and cancelled the order only to reverse the cancellation since it was really a good deal. The person I talked to was able to correct the problem quickly and was knowledgeable of my situation. She even pulled records from previous purchases. Impressive. She was polite and quite helpful. Thank you very much. "
"Jason M was so helpful and while we were talking he went ahead and completed the rebate for me! He was beyond helpful. "
"I purchased an Ilve Majestic Range. Unbelievable product. The delivery and install was impacted by a missing piece of equipment, but the staff at AC helped me get it resolved and Monica T totally took care of me by making sure I got the install complete and reimbursing me funds to help pay my contractor to step in and make the install in a timely manor. Thank you Monica.
Eric"
"This company does not care about it's customers. Their techs broke my counter tops trying to install a range oven, and now are refusing to fix it. They offered a settlement of $350 when I was quoted $3500 for replacement of counter tops. They say this issue is my fault and they will not pay. Horrible customer service. "
"I have had to change the type of range I picked two times. I have always received a reply in a timely manner. I received a new invoice and revised ticket and am very satisfied with customer service and the prices of Appliance Connection are very competitive."
"We have now purchased 4 major appliances with Appliances Connection, each time saving $150 up over the major retailers. The preshipping service and communications are excellent and they provide high quality products that we are very happy with. I hope they stay around for many more years!"
"It took a while to get the appliances I wanted, though these global pandemic times, but Appliances Connection was with me all the way! Nini.m worked with me until every last concern was resolved (dishwasher was damaged during shipment). Thanks Nini.m for a job well done! I now have perfect, undamaged appliances in my home (dishwasher, range and microwave). I will be ordering a refrigerator next."
"Appliances Connection prompt delivery and support with customer mistakes. I bought self standing microwave and realized that I need build in version after the first one was already shipped to me. Appliances Connection helped me with return and buying new one.
"
"Celia was just fabulous! She was patient, knowledgeable and went the extra mile. After listening to me describe my dilemma, she put me on hold and researched the problem. Then, she arranged for the item to be shipped tomorrow 11/17/20. Because of my being inconvenienced due to the company’s error, she applied a free extended warranty! I was simply astounded at her handling of the situation and ability to satisfy me, the disgruntled customer. I hope many get to work with her. She is an exceptionally good CS representative. Hopefully, Appliances Connection knows what they have in her and makes the appropriate positive career moves that indicates their awareness of her efforts and shows how valuable of an employee she is because of what she provides to and for their customers. "
"Everything was as advertised. I was kept up to date on the shipping status. It arrived when promised. Everything is as it should be."
"Monica T is an absolute asset to the customer service team! Thank you Monica!
She made the kitchen remodel process as pleasant as possible with setting up all of the appliances seamlessly from the order to the warranties and financing to delivery and installation. She utilized the management team when necessary and handled it all perfectly. Simply put she is a star!
APPLIANCES CONNECTION AND MONICA T ARE HIGHLY RECOMMENDED!!!"
"Fast shipping and great communication. Vico was particularly understanding and helpful, and was a pleasure to work with."
"My experience with AC was difficult, but Monika T. is a true gift to your company. She is so personable, hard working and earnest. Monika, and Monika alone, made it so I would consider using AC again. "
"This is the first I shop on this website. I found a cooktop I liked and purchased it. That same evening I saw it at another vender $95.00 cheaper. The next morning I called customer service and they asked me to send them a picture of the price and within minutes I was credited $95 no questions asked. This is an excellent service. Definitely recommended."
"Appliances Connection has been really good to us. Last week we bought a new range from them. Unfortunately, as much as I measured, I did not get the dimensions correct and the range was not fitting in our kitchen. Nini from appliances connection was extremely helpful and let us return the unit.
I would recommend them in the future for any appliance needs. "