"Not happy at all, I paid £30 for a bracelet with tracked delivery, as It was bought as a gift for my girlfriend, never received the item.. I was 2 times on the phone with them at customer services and sent 5 emails but still nothing received..I will never buy again"
"This company is a fraud! Do not buy from them. They charged my credit card 7 days ago for the $50 of my order, and NEVER told me that the items I ordered were so far back ordered that I won't be receiving them for another 3 WEEKS! YUP OVER 21 DAYS.
I emailed them 3 times and got NO response.
I called and finally got a response, canceled my order and spoke with a manager who could only say "sorry." Now I have to wait 3-5 days for my $50 to be refunded to my account. Dishonest and incompetent company."
"I read the bad reviews but I just couldn't help myself from ordering the silver elastic band holder bracelet for my daughters for Christmas. I guess I was not surprised when the order came but I had received 2 gold guardian bracelets instead of what I ordered. I immediately sent a picture of the order form and the wrong bracelets to customer service. I then followed up with a phone call. Even though the address of the company is in Olean, New York, the person who answered the customer service line was clearly from outside the country. She told me to take a picture and email. I asked her to look in the email and that I would wait until she confirmed they sent the wrong bracelet. She said they would send the correct bracelets and I said I wanted her to confirm by replying to the email I sent and I would hold until she did that. She put me on hold. 10 minutes later, I am still on hold...... She did come back from hold, when I checked my email she had replied to the one I sent confirming the correct bracelets would be send with an order number. I hope they eventually show up. Buyer beware, especially if you are ordering for Christmas. To add insult to injury, these bracelets were ordered 11/11 and were not shipped until 11/21 and were not received until 11/26 :-("
"I purchased my wife the handcuff bracelet because she just loved it and because were a family of active and retired law enforcement it just fit. My wife received within a few days but unfortunately the finish was bubbling and flaking off. I reached out to Ashley Bridget customer service and had the pleasure of dealing with Daniel. I was asked to provide a copy of the packing slip and a photograph and upon receipt he processed a replacement. I have dealt with many customer service representatives but Daniel was truly outstanding and deserves to be recognized for his exceptional customer service."
"the design of the handcuff bracelet caught my eye...and I purchased it immediately. Although I had a slight problem with it, the customer service rep asked me to snap a picture, and she immediately sent a new one...now that's customer service!"
"Hello - I had an issue with an order that I placed, totally my fault, so I emailed Ashley Bridget and explained my situation and with in minutes I received a reply and they took care of my problem!! I am one satisfied customer!!"
"I received a breast cancer bracelet as a gift and the ribbon part fell off somewhere. The bracelet is beautiful and I was so excited to received it. I contact Ashley Bridget customer service thru email, and Daniel Hemmingway responded back, he was very helpful and will be mailing me a new bracelet. I've never heard of this company, but they are a company that I will be checking out more. Thank you Daniel for your time and patience with me."
"I had received a Monogram Necklace on Saturday for my bday. Unfortunately, I did not try it on Saturday night, it was a party and too much going on. I was excited to try it on first thing Sunday morning, however, when I did try to open the clasp, it would not open. I did not want to offend my friend who bought for me so I decided to take it upon me to reach out to Customer Service at Ashley Bridget and was pleasantly surprised when speaking with Daniel she asked me to take picture of the defective item and send them to her. Within a couple of hours, a new Monogram necklace was being shipped to me! Thank you Daniel for all your help and your immediate attention to this matter. Looking forward to receiving my bday Monogram Necklace.
Diana "
"My order got lost at the post office. When I contacted customer service, they immediately shipped me a new one. Very nice, caring emails. I love my purchase!!!!!!"
"Ashley Bridget CS folks are AMAZING. I have ordered 3 times and the first two were perfect and flawless. The last one has had a hiccup but they have gone ABOVE and BEYOND the call of duty to make it right.
DEFINITELY need to look into Ashley Bridget if you need their products!!!"
"I had goofed up on my order this morning and wrote a little note and I received the quickest answer ever from any company. Not only that but solved the goof up in no time at all. Yes Ashley Bridget will continue to get my business. Thank you again Ashley Bridget for your quickness, consideration, understanding, and help.
Nancy Neal
Knoxville, Tn.
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"I did not get my order the first time they sent it to me. I emailed Ashley Bridget and they are so apologetic and they resend it to me. Now I am a very happy customer coz I got my hancuffs bracelets and the Love bangle. I so love it! Thank you Ashley Bridget! Till next purchase! "
"I have a couple bracelets for myself and my daughter. I ordered one this week for a friend who is fighting breast cancer. I sent it to her as a surprise but didn't see an option to send a note with it. I contacted customer service and they said they'd be happy to include a note. All I had to do was reply with my order number after I placed my order. I did and they included my note to my friend. It made me smile and I know the bracelet will make my friend smile. Thank you Ashley Bridget! Smiles all around :)"
"I purchased the mother daughter bracelets as a birthday gift for my mom. That night we wore them out to her birthday dinner and unfortunately the jump ring on my bracelet broke and the charm fell off. I was able to retrieve it though. I took a picture of the broken bracelet and sent it to customer service.
They very quickly got back to me and apologized for the defective bracelet. They also very quickly mailed me a new one! Can't be more satisfied than that!"
"I'm extremely grateful to Sarah Adams in customer service for handling my order question efficiently and professional. Great to see their are still people that care about your satisfaction!! Thank you!!"