"I bought 3 pallets of grade a/b mini fridges, chest freezers, and air conditioners. Of the 21 items i received, 5 were functional and 2 of those had large amounts of handling damage. I had to to dispose of the non working junk. Needless to say, I lost a lot of money on this purchase and will never make that mistake again. "
"Once you complete your registration (which could be pain in the A* depending on which state you’re in) then Bstock opens the whole world of opportunities. I am always planning my next move starting navigating Bstock’s marketplaces.
CS is always a step away to resolve any issues you have. "
“Thank you so much for your thoughtful review! We’re delighted to hear that once you completed your registration, you’ve found B-Stock to be a valuable platform full of opportunities. We understand that the registration process can vary, and we appreciate your patience and understanding.
It’s fantastic to know that you’re actively planning your next moves and navigating our marketplaces with ease. We’re also thrilled that our customer service team has been able to assist you promptly and effectively.
Your feedback is incredibly important to us and helps us continue to improve. Thank you for taking the time to share your experience, and we look forward to supporting you with your future endeavors on B-Stock.”
"40 days after my order was paid, but still didn't receive it"
“I'm sorry to hear about the trouble you've experienced with your order. I've alerted our customer support team so we can investigate this issue and provide you with a resolution as soon as possible. Thank you for your patience.”
"When ordered this the prices were not as described when read the policy it say have only five days to open dispute"
“I'm sorry to hear about the issue you experienced with your order. It's important to us that our customers receive accurate product descriptions and pricing information. I have alerted our buyer assistance team of your comment so we can investigate this issue and hopefully provide a resolution. We are here to help and will do our best to resolve this matter for you.”
"I never got the goods and was told you have 5 days i never got all my buys for 35 days did not know it never came . i was told to contact seller his email of phone do not work"
“Thank you for providing your feedback! We appreciate you sharing your experience and are constantly working to improve our platform. We apologize for any inconvenience you faced and will use your comments to make the necessary changes. Thank you for being understanding, and we hope to serve you better in the future.”
"We have purchased several times from B-Stock and for the most part we have been very satisfied. However, lately it seems there is less care taken to package items appropriately to prevent breakage. Laying mirrors flat and them placing floor lamps on top guarantees there will be breakage. Other pallets appear items are thrown into them, breaking small glass items and damaging others. This does not appear to be transport damage but lack of care in the original packaging of the pallets. If issues such as this persists, we will have to find other suppliers as the loss on damaged goods is more than a small business can absorb."
“I'm sorry to hear about the issues you've been experiencing with the packaging of your orders from B-Stock. We understand how frustrating it can be to receive items in a damaged condition, and we apologize for any inconvenience this has caused. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We will certainly look into the concerns you've raised and work to improve our packaging process to ensure that items are properly protected during shipping. Thank you for being a loyal customer, and we hope to have the opportunity to better serve you in the future.”
"We bought two pallets of noodles from the platform. Unfortunately, it was not disclosed on the listing that the product was expired. We now have two pallets of noodles that are unsellable, and BStock is mediating a resolution for us. Not disclosing expiration date on food products is tantamount to fraud."
“I'm sorry to hear about the issue you've encountered with your recent purchase of noodles from our platform. We apologize for any confusion or frustration this has caused. We take your feedback seriously and will work with you and the seller to find a resolution promptly. Our goal is to ensure a positive experience for all our buyers, and we appreciate your patience as we work to address this issue.”
"Nothing but stock answers, no help"
“I'm sorry to hear about your experience. Your feedback is important to us, and we will do our best to improve our service and provide more personalized assistance in the future. Thank you for bringing this to our attention.”
"Took almost 3 weeks to receive product. We were missing part of the shipment. Received a small compensation, but nothing compared to profit I would've made. We will look to other vendors in the future following this debacle."
“I'm sorry to hear about the issues you experienced with your recent order. We understand how frustrating delays and missing items can be, and we apologize for falling short of your expectations. If there is anything else we can do to help resolve this situation, please don't hesitate to reach out to us.”
"I ordered some laptops and the best piece was never delivered though a credit was issued. I wish payment was also done by credit card or debit."
“I'm sorry to hear about the delivery issues you experienced with your order. I understand how frustrating it can be to have items missing from your delivery, even if a credit was issued. Your feedback about payment method is valuable, and I will be sure to pass it along to the appropriate team for consideration. Thank you for bringing this to our attention.”
"Very horrible delivery service 16days sounds a little much for me "
“I'm sorry to hear about the extended delivery time you experienced. Shipping delays can occur for various reasons, and we apologize for any inconvenience this has caused you. If you have any further concerns or questions about your order, please feel free to reach out to our customer support team for assistance.”
"Auction bidding was great. Delivery of inventory was not so satisfying. It took about 20 days for delivery."
“I'm sorry to hear about the delay in receiving your inventory. We understand how frustrating that can be. We will certainly look into this matter further to see how we can improve our delivery process in the future. Thank you for your feedback.”
"I have received 2 orders with damaged items. I disputed but nothing happened at all. So disappointed. "
“I'm sorry to hear about your experience with receiving damaged items in your orders. We understand how frustrating that can be. I have alerted our customer support team so we can investigate this issue further and work towards finding a resolution for you. Your satisfaction is important to us, and we want to make sure your concerns are addressed promptly. Thank you for bringing this to our attention.”
"CS doesn't always get back to you in a timely fashion. Which is very frustrating for the consumer."
“I'm sorry to hear about the delay in our CS team's response. We understand how frustrating it can be to not receive timely assistance. We will share this feedback with the relevant team to ensure a better customer service experience in the future. Thank you for bringing this to our attention.”
"All my work from b -stock"
“We are thrilled to hear that you had a positive experience with B-Stock! Thank you for choosing us for all your needs.”
A rep from B-Stock, BStockGary, has responded:
“Thank you for taking the time to share your experience. We're truly sorry to hear that the items you received did not meet your expectations and caused you to incur a loss. We understand how frustrating this must be.
As noted on our this marketplace's site, down on the bottom of the page under "Conditions", it states, Grade A/B condition means that items are visually inspected but not tested. This means that the buyer should expect some percentage of items may be damaged, torn, missing parts, missing, manuals, or otherwise incomplete/non-functional. We advise buyers to take this into account when placing bids and adjust their bid accordingly.
We recommend considering other marketplaces on our site that offer "Like-new" or "Used-good" conditions, which generally provide items in better overall shape. We also suggest reaching out to us within 5 days of receiving your items if they are not as described, as our dispute process with a mediator may help you recover some costs.
We appreciate your feedback and are committed to improving our services. Your comments will be shared with our team to help us and our sellers enhance the quality of the items listed. Thank you for giving us the opportunity to address this.”