"We bought two pallets of noodles from the platform. Unfortunately, it was not disclosed on the listing that the product was expired. We now have two pallets of noodles that are unsellable, and BStock is mediating a resolution for us. Not disclosing expiration date on food products is tantamount to fraud."
"Nothing but stock answers, no help"
“I'm sorry to hear about your experience. Your feedback is important to us, and we will do our best to improve our service and provide more personalized assistance in the future. Thank you for bringing this to our attention.”
"Took almost 3 weeks to receive product. We were missing part of the shipment. Received a small compensation, but nothing compared to profit I would've made. We will look to other vendors in the future following this debacle."
“I'm sorry to hear about the issues you experienced with your recent order. We understand how frustrating delays and missing items can be, and we apologize for falling short of your expectations. If there is anything else we can do to help resolve this situation, please don't hesitate to reach out to us.”
"I ordered some laptops and the best piece was never delivered though a credit was issued. I wish payment was also done by credit card or debit."
“I'm sorry to hear about the delivery issues you experienced with your order. I understand how frustrating it can be to have items missing from your delivery, even if a credit was issued. Your feedback about payment method is valuable, and I will be sure to pass it along to the appropriate team for consideration. Thank you for bringing this to our attention.”
"Very horrible delivery service 16days sounds a little much for me "
“I'm sorry to hear about the extended delivery time you experienced. Shipping delays can occur for various reasons, and we apologize for any inconvenience this has caused you. If you have any further concerns or questions about your order, please feel free to reach out to our customer support team for assistance.”
"Auction bidding was great. Delivery of inventory was not so satisfying. It took about 20 days for delivery."
“I'm sorry to hear about the delay in receiving your inventory. We understand how frustrating that can be. We will certainly look into this matter further to see how we can improve our delivery process in the future. Thank you for your feedback.”
"I have received 2 orders with damaged items. I disputed but nothing happened at all. So disappointed. "
“I'm sorry to hear about your experience with receiving damaged items in your orders. We understand how frustrating that can be. I have alerted our customer support team so we can investigate this issue further and work towards finding a resolution for you. Your satisfaction is important to us, and we want to make sure your concerns are addressed promptly. Thank you for bringing this to our attention.”
"CS doesn't always get back to you in a timely fashion. Which is very frustrating for the consumer."
“I'm sorry to hear about the delay in our CS team's response. We understand how frustrating it can be to not receive timely assistance. We will share this feedback with the relevant team to ensure a better customer service experience in the future. Thank you for bringing this to our attention.”
"All my work from b -stock"
“We are thrilled to hear that you had a positive experience with B-Stock! Thank you for choosing us for all your needs.”
"I'm new to this so I'm learning. You have to work for a profit but that's life. Customer service is very helpful & understanding. Good experience so far."
“Thank you so much for the kind words! We are thrilled to hear that you've had a positive experience with our buyer assistance team. We're here to help every step of the way as you navigate our platform. Happy bidding and best of luck with your purchases!”
"Majority of the product was damaged or missing pieces. "
“I'm sorry to hear about the issues you experienced with your purchase. I've alerted our buyer assistance team of your issue, so we can assist you with resolving this matter and ensuring your satisfaction. Your feedback is valuable to us, and we want to make sure we address any concerns you may have. Thank you for bringing this to our attention.”
"I’m not sure how many times I’ve called but they help me navigate the sites Make Payment and help me with PayPal payments five stars as well deserved."
“Thank you so much for your kind words! We are thrilled to hear about your positive experience with our buyer assistance team. We are always here to help you navigate the site and assist with any payment-related issues. Your 5-star review is truly appreciated!”
"Überhaupt nicht zufrieden, die versuchen nur die tot Ware zu verkaufen "
“Thank you for sharing your feedback, and we apologize that the goods did not meet your expectations. We understand your frustration and want to assure you that we take these matters seriously. We work closely with our sellers to address any discrepancies and ensure that products are accurately described.
Our mediation team is available to help resolve disputes, and we do require that disputes be filed within 5 business days of delivery to facilitate a timely resolution. Your feedback has been shared with the seller to help improve their future listings.
We recommend exploring other marketplaces on our platform that may better align with your needs. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.”
"Bstock is full of garbage "
“I'm sorry to hear that you had a negative experience. If you are willing, please provide more details so we can address your concerns and improve our services.”
"this is horrible. not a good experience"
“I'm sorry to hear that you had a negative experience on our platform. We value your feedback and would like to understand more about your experience so we can address any issues. Please reach out to our customer support team with more details so we can assist you further.”
A rep from B-Stock, BstockKB, has responded:
“I'm sorry to hear about the issue you've encountered with your recent purchase of noodles from our platform. We apologize for any confusion or frustration this has caused. We take your feedback seriously and will work with you and the seller to find a resolution promptly. Our goal is to ensure a positive experience for all our buyers, and we appreciate your patience as we work to address this issue.”