"You guys are always sooo helpful !!!!
"
"Easy to understand product information."
“Miranda, We appreciate your review on the Magic Banner Stand. Easy is important. Thank you for the order.”
"I always order stands and parts online. Ordering is simple."
“Sandra, People are going to need parts for stands and we're one of the only companies who offer replacement parts. We'd rather keep a good stand going vs it ending up in the landfill. Thank you for the order and the review.”
"Great banners, fast turn around!"
“Meredit, We just finished packaging up this order, and it looks great. We can't wait to hear how much you loved them. Thanks for the order and the review.”
"I had a question about a product and they got back to me within the day and I was able to order my product easily. Thank you!"
“Thomas, We try really hard to make sure all questions are answered the day they come in. We appreciate your review and the order. Let us know if you need anything else.”
"Really detailed customer service. Very professional."
"Shipping is extravagant! "
“Dean, I'm sorry you feel that way. I wanted to be sure the charge of $117.58 was accurate so I reached out to UPS to verify the information. The QuickSilver 60 banner stand is long. 65x13x5 weighing 25 pounds. UPS goes by dimensional weight and this was shipping from UT to FL, via 3 day select. So once you put the size along with the quicker shipping method chosen is why the cost was what it was. I am excited to hear how you liked the product and how it worked for your show. Thanks for the order and review we look forward to working with you again.”
"Sheryl Keating was very helpful when I needed assistance choosing the right banner stand and figuring out the graphics. "
“Carol, Always so happy to talk to you. Thank you for the opportunity to help you. Please let us know how the order looks when you receive it. ”
"Top Notch Service/Pricing"
“Sarah, Thank you for the review and the order. Please let us know how the Classic Banner Stand works out for you.”
"The shipping fee is exorbitant"
“Paul, Thank you for the order and review. It's not Banner Stand Pro's who is charging you the shipping it's UPS. Our website is integrated with them and our negotiated rates are used. They have moved over to dimensional weight or will even use the actual weight if that is more. The shipping cost is the only thing we have no control over. Now obviously if you had your own UPS# you're always welcome to ship on that. Please give us a call if you have further concerns. We would much rather hear from you during your process so we can fix it in a more timely manor. ”
"Shipping cost more than product"
“Jeremiah, I've covered this in multiple reviews. We're one of the only companies that offer parts. Since you've never ordered from us, I'm guessing you've found a part we sell that the company you received the stand from does not. We offer these parts, because we feel strongly that a perfectly good stand shouldn't end up in the landfill, just because you've lost / broken a pole, or any other part. We also price them as low as we can. That is the only cost we can control. UPS charges what it charges and my guess is the part and shipping would still be cheaper than buying a whole new stand. You're also always welcome to ship on your own UPS account. ”
"Thank you for helping me expedite my order in a swift manner! "
"Previews orders had a very high shipping cost, I'll be buying more stands from you guys.
Thank you
Miguel"
“Miguel, I've tried calling you a couple of times as I'm not completely sure what you mean in this review. Your shipping was $26.40 for 11 banner stands, shipping from UT to AR. This is a great cost. I'm guessing you think so too since you'll be buying more stands from us. Please let me know if I've missed something in this review. Thanks for the order an the review. We look forward to your next order with us.
”
"Thanks for providing an efficient and convenient way to replace parts for these hard to find products!"
“Janelle, Needing parts is going to happen. Glad you found what you needed to keep your banner stand up and running. We appreciate your business and this review.”
"I normally use the website for ordering but it is becoming slow and difficult to see the type written text on the sight (The typed fields are a very light grey text).
Also the cost of shipping is higher than other re-sellers and at times caused a few cancelled orders because the shipping made the purchase too expensive.
"
“Glenn, We looked into the slow site issue, and you were right. We had an issue with our partner that helps us gather the reviews that are left, so literally you leaving this review is what caused the slow activity on our site. Thank you for taking the time to let us know that, we have fixed the issue and it should be running much smoother. When you're getting ready to purchase, if the cost of shipping seems too high please contact us so we can take a look at it. Our site is linked directly with UPS so the quote is coming from them, but that doesn't mean mistakes don't happen. We like to know if things are not looking right on your end. Hope this helps, and I see your order shipped and is on it's way to you. Thanks again, for the heads up on the issue of the site being slow. ”
A rep from Banner Stand Pros, power-graphics, has responded:
“Debbie, You know we love to hear that! We appreciate your order and review. Please let us know if you need help with any future orders.”