"As always I had a great experience. I ordered a book for my Nook and in minutes I was downloading it and ready to read. My experiences at my local Barnes and Noble store are great too. The staff is always helpful and friendly. "
"i have bought several nook books and have never had a problem. it's easy to do and quick to download"
"Wonderful experience. Very easy to order online."
"I recently became disabled and I am unable to leave my home. B&N via the web is the book venue that I needed. I'm looking forward to reading more with a new Nook in the future!"
"Overall. my experience with B&N has been positive. I know I can count on them to (almost) always have the titles I want, or to order them for me. It's very nice to find such responsiveness in a business!"
"My transaction was fast and I could immediately access my ebook either to read on my computer or to download to put on my ebook reader. My only issue was that I was not allowed to use my B&N membership for any form of discount on the ebook nor any of the coupons I've amassed for being a member. "
"My experience with Barnes and Noble has been nothing but excellent. I usually purchase Nookbooks and they are on my device in minutes!"
"I purchased a book through Barnes and Noble, which was sent to me by a reseller/distributor they work with. I will not be using Barnesandnoble.com again, and will instead continue to use Amazon. I paid an extra 6.99 for expedited shipping, but the book was delayed in the mail and arrived more than a week after slower shipping should have had it arrive. I paid $15 +6.99 shipping for a book that I had to purchase elsewhere and return. I also was responsible for the $5 return shipping cost. The book seller is refusing to reimburse me for even the initial shipping, which essentially means I will net $3 back, and the seller will be able to re-sell the new book at full price. Barnes and Noble keeps referring me back to the seller for resolution. The matter is unresolved. I will not be using either the seller or B&N again."
"Barnes and Nobles website is well laid out and very easy to navigate between the areas making my shopping experience very good. I use the nook section very frequently, and I'm always able to find the books I would like to read. They are broken up into logical sections, which allow me to go to the areas that are most interesting to me, and makes it easy to get the books I want to read. Thanks Barnes & Noble and I will be back."
"Whenever I want to order an ebook or purchase a book I go to Barnes and Noble. My recent experience was no different. I am new to ordering ebooks but have found the process very easy. I was informed that I could down load one book immediately and the other one would soon be available. It was about a week when the other book was available. I also like the convenience of entering gift cards ahead of time, having the purchase be deducted from them and then being able to check how much I have left to spend. "
"I only have the app for computer use. I do not have a NOOK even though I am looking for one in the future. I lend me process is very easy to use as well as purchase of e-books. I also have e-books from Sony and prefer to read on the Nook app. So I have put my books from Sony onto my Nook so I can read them. What I don't like is when I have put my Sony book onto my NOOK, they don't show up with book cover like they would when I buy from B&N. They are all the grey blank covers. That is the only complaint that I have because I like to see the artwork cover when I look for a book in my library. "
"I love Barnes and Nobles it's my favorite book store and it is basically where I get all my books. I think it's easy to use and I love how they suggest other books that I might like. It is my favorite site to go on."
"I found it very easy to navigate the website and find books of interest while I shopped. I was offered help via a chat window which I thought was lovely although I didn't need any help."
"Service from B&N was great! I got my NookBook immediately -- often before the email saying it is on the way! :-) I love it!"
"very happy with everything!"