"The lady who helped me make the purchase was very friendly knowledgeable and great to deal with. She helped me get the delivery in a very timely manner. My experience placing the order was fantastic because of her great attitude! Thank you for getting me the bed so quickly! My wife and I are still getting used to it but we both feel like the decision to purchase bed in a box was a good one."
"I am happy with my bed in a box. Super service, shipping was excellent it arrived early. Best bed I have slept in awhile. Thanks bed in a box for an awesome experience!!"
"The bed is awesome and this was so easy"
"Purchasing was quick and easy. Bed arrived in 2 days and was easy to set-up. Smell was strong for first 24 hours but it aired out fine. However, the bed we bought was supposed to be medium in firmness and feels like you are sleeping on a board. Not being able to test out mattresses is a bit frustrating. We were told to wait 30 days for adjustment and cannot send back for 60 days. I was told I could buy a (non-returnable) mattress pad with a 5% discount. Even with the (weak) discount, I was able to find the same pad elsewhere cheaper with the ability to return it. If you are used to sleeping on a pillow top, I strongly suggest you look at their softest mattress options or may be in for a rude awakening. I have a feeling after 60 days we will be returning the mattress but I hope the mattress pad does the trick."
"Everything was just as advertised. Couldn't be happier."
"Great experience and product! Thanks!"
"It's been only a week and still getting used to the foam. My lower back acutally feels better and I fell more rested. On the first night, the gassing was terrible but unnoticable the next day. Don't be a hero like I was, just go to sleep somewhere else. I got PacBamboo Gel king and it is firmer than I expected, thinking it will be too soft for me. It proved me wrong. Also that thing is heavy so you need some help unpacking, which is fun. Please see video on YouTube. My wife almost killed me when she saw a $1500 mattress that came in a box. "
"Well packed. Arrived fast. Great quality."
"Quick ship. Exactly as ordered. Excellent product."
"Great shipping, great bed. Get your mattress this way."
"Wow! Great service and an amazing bed. My husband and I have never been more comfortable."
"The delivery of the mattress was wonderful. Very fast and didn't take much to set it up. Before I ordered this mattress, I was sleeping on a very firm mattress. I hated it! My whole body would ache by morning and I would have a horrible backache till noon. I figured I was only getting at the most 3-4 hours of sound sleep a night. After reading all the wonderful ratings for the Bed-in-a-Box mattresses, I was super excited to receive mine. I couldn't wait to sleep on it. Well, it has been a week and I still have not had a very good night's sleep. The mattress is somewhat softer than my previous mattress, but not by much. I still wake up with a backache and I still only sleep about 3-4 hours before I wake up and toss and turn because I am so uncomfortable. I am hoping that eventually it will get better, but right now I am not too confident that that will happen. "
“Hi amkh113, thanks for contacting us and posting your feedback. We're sorry to hear the mattress isn't giving you the comfort you had hoped for. In some cases there can be a slight adjustment period as the body gets use to a new mattress. If you find yourself unable to sleep on it, please give us a call and we'll see if we can't offer you some solutions or start the return process for you.”
"Mattress came promptly and is very comfortable. Price was right. Support was stellar."
"everything came as ordered and in a very timely fashion"
"Every purchase we've made from a mattress to sheets has been handled promptly and with excellent attention to detail and follow-up."
A rep from Bedinabox.com, BedInABox.com, has responded:
“Hello sls217, thank you for taking the time to post your feedback. We are very sorry to learn the mattress doesn't have the feel you were looking for. We also understand that buying a mattress online is a big risk. That is the reason we offer a 120 day trial and a no risk return policy, so that if you don't like the mattress you can return it. We hope you are able to sleep more comfortably with a cover on the mattress, and if we can help you with anything else, or you decide you want to return the mattress, please let us know.”