"Ordered an Android tablet on 6-20 at 9:30 in the morning. The website claims that all orders are usually processed within 2 days......well they took my money and now I am STILL WAITING for them to process my order and actually SHIP IT! VERY DISAPPOINTED! I could have gotten this item somewhere else for THE SAME PRICE and had it shipped overnight. My Advise is DON'T BUY FROM HERE IF YOU ACTUALLY WANT TO EVER SEE YOUR ITEM!"
"This was my first order and my last, I unfortunately cannot recommend shopping at Ben's Outlet.
I received a shipping confirmation email on 6/4, then I received an email from Paypal on 6/15 (11 days later!) saying the payment had been refunded. I checked the tracking and it did show that they voided the label on 6/18. I never received any email from Ben's indicating what happened, if they ran out, ect! Plus it took two weeks to even issue the refund or void the tracking! "
""Buyer beware! Thay take your money than create a shiping label
and never ship the product.
This is an update on the review above.
After corresponding with different people on the site, I finally recieved an email from Judith Garcia she must be higher up in management, she told me that the order was shipped and will be delivered on 6/26 and that's exactly what happened.
It was refreshing to deal with somebody that is competent, and does what she promises. Furthermore, she offered me a $10 credit for all the problems.
I am very happy with the final results and will continue to shop on the site.
"
"The Logitech Harmony 200 Universal Remote is great to have, I am able to control up to 3 devices. The remote is programmed via the web so it can control almost any device. I would highly suggest this remote to everybody."
"Great Customer Service! Indeed!"
"Buyer beware! This company does not stock the items they sell, I waited a month before they were able to cancel my order because they did not have the item. They do not Honor their 100% satisfaction guarantee. They lure with price but it just fraud. Absolutely Dissatisfied Use a Different seller if you want to save money"
"I ordered two Android tablets for my grandson's birthdays and received them on 1/12/12. I love them and know they will enjoy them as much as I do. I am going to hate to part with them. The delivery was prompt and free which is even better. I found the tablets to be easy to understand and use. I will always shop on this website."
"Ben's outlet is one of the best online retailer I've ever seen the products are as shown on the picture and the most important thing is it's cheap and shipping is free always....."
"Great item at a cheap price with fast, free shipping"
"I ordered and paid for a google android tab on May 3rd. I was pleased to see how fast they got it out in the mail, just one week. Problem is, it didn't get shipped, just a label printed. So after waiting for 2 weeks with the same shipping status I wrote them an email (would have called, but no customer service number, just email). I asked when it was expected to ship, they sent an email saying they were having problems with tracking numbers and it would be sent soon. Waiting another week, nothing. Sent another email, response, "it will ship soon"....days later nothing. Sent another email..response "who are you?"...When I finally got nasty in yet another email they said they would refund my money...its been a month plus, I have no product, and no refund!!! I will NOT use this site again! customer service is terrible!"
"I love Ben's Outlet. I check the website pretty much everyday for what's new. The products I've purchased have all been in perfect condition and exactly as portrayed on the website. The shipping is free and moderately fast(usually about a week to get to me.) Overall, AWESOME."
"This is the first time that I have ordered from Ben's Outlet. I like the fact that they email you a confirmation email and a short cut to the tracking information. It was very easy to check out and even though this is the first time that I have ordered, the deals are good."
"It's amazing how a company owned by 1saleaday can be so terrible. I have experienced the WORST service ever from these clowns. I strongly feel like they are being run by some outsourced company out in India. Let me provide you my story. On May 28th, I ordered a camera from them for my father for fathers day. I figured, Fathers day is June 17th, 20 days advanced seems like sufficient time for an item. Still we are two weeks into it, the tracking says shipping label created. I contacted support early last week talked to Yuset, whom seems to only have automated responses. I mine as well talk to a robot. Then I posted on their facebook, received an email from Jessica whom seems to know what she's talking about but she can't provide me any information. I contacted her Friday, she told me she contacted the shipping department, it's Monday, she told me she still hasn't received a response yet. I have now had to get with Paypal to resolve my issue and will make a claim at the end of the week. Very disappointed. "
"I really enjoy Ben's Outlet. I look forward to their daily emails. You can not beat the free shipping. I have compared prices and they are always the cheapest. I had to return a product one time and it was hassle free. My latest is a disc for my photos."
"I love the prices and the free shipping. The products are awesome......"