"I bought a set of headphones for my wife who was going on a business trip. When I paid, the clerk asked me if I wanted receipt or have it emailed.
I asked him to email to save the paper. Shame on me for not reviewing the email! My wife did not like the headphones so I took them back when she returned from her trip. Still in the box as new and unused, I didn't think that there would be any problem. I went back to the store and stood in line for about 25 minutes. The clerk checked over everything and seemed satisfied that they were unused. He then looked at my email receipt and told me that it had been past their 14 day return policy! 14 days!!! He said there was nothing he could do and "sorry, have a nice day". That was the last experience that I will have with them. "

"The service was amazing fast the computer was not damaged booted right up nothing was messed up was able to play my games within a couple hour the games run excellent with pubg on epic settings I love it I have played fortnite with 400fps it's a well built machine "

"We bought an HP Envy x360 laptop and had problems within the first 3 weeks. I thought it was a fluke and thought ok if it does it again I'm taking it back. It did it again and I took it back at 8 weeks. I figured they had a 90 day return policy...NO!! 2 WEEKS!!! I couldn't believe it!! They would not stand behind the product they sold us. The ONLY thing they would do to help us is send it to HP of which we can do ourselves. The Geek Squad wouldn't even help because it's an intermittent problem. I have NEVER experienced such terrible customer service!! There's a reason they are closing 250 stores and it isn't because VCR's aren't selling anymore!! I will be giving my business to a company that appreciates it!! "

"Delivery date is always off. Order and pickup is nightmare. The store is only good for in store purchase."

"Ordered an item online and never got it. No call, emails, slips on the door or mail box, just a receipt... Ask them wtf in 2 weeks, and all they have to say is that I got reimbursed the day after the delivery was returned to the warehouse. No explanation, no apologies, nothing! Pizza delivery is more responsible than these guys!
First and last online purchase attempt."

"I bought a new wash machine and dryer for my new house online with Bestbuy and scheduled installation service. Even before the initial delivery and installation happened, I had at least 3 conversations with their customer service department regarding the parts I needed for installation and the appointment time. But when the installation guys came, they said that I did not buy a separate stacking kit and they would have to reschedule my installation.
Fine, it was my bad for not knowing that was a separate purchase after buying 3-4 difference accessories for the installation. So I called in and made the purchase. The woman on the phone said that she would reschedule my installation with the delivery of the kit. 3 days later I still got no confirmation for the installation, only a delivery notice for the stacking kit. So I called in again. To my surprise they canceled the installation services that I already paid for and did not reschedule at all.
Well everybody makes mistakes, I assumed. And I asked them to schedule my installation. They happily obliged. And a couple days later the installation turned out to be for the wash machine only! They can't install the gas dryer without me paying for a separate installation! Fine, I would do it just to get them installed. A few more days later, the installation guys came (4 hours before the actual window scheduled). They were not happy that I did not take off work to accommodate their time. But they tried to install both machines. Just as I thought it would finally be done, they told me that the stacking kit was missing a part. So these guys left without installing them. I called in asking about the stacking kit, and was told that the best way was to go into the store near me and replace it. Being patient again, I went to the store that claimed to have the part. After waiting for another 2 hours at the store, the employee there told me that they could not find the stacking kit in stock and I will have to purchase another one, have it delivered, and return the original kit. I said okay, please reschedule the installation to be on the same day.
Another 4 days later, I got a call from the installation team, saying that they were at my door, waiting for me and if I did not be there in 15 minutes, they would leave. I was so surprised because it just reached the window but their policy was to call me 30 minutes before they get there. I said I could not be there until 20 minutes later. They guy said, without any emotion, we will have to reschedule your installation. Calling Best Buy was a dismay at this point. I could not get a better answer than that they would call me on the next day for a reschedule.
There I am, 3 weeks after the initial delivery, having talked to numerous rude customer service agents on the phone , taking off time from work a few times, and 5 reschedules later, still do not have the wash machine and dryer installed.
This purchase experience is such a joke that I would not recommend anyone buying anything important from them."

"Some of the content in our apartment suffered damages due to hurricane Maria. On February 20th went to Best Buy to replace my damage refrigerator. However, the refrigerator wasn't in stock, so we asked them to place the order after been told arrival would it take at the most two weeks. The two weeks turned into almost a month and then the first fulfillment delivery date 3/16/2018 has to be postponed. We recieved a call stating April 6, 2018 as the new delivery date. After recieving a call that they were on the way, and waiting all day long, the cargo never arrived. We went to the store and the only explanation "too much deliveries". We thought, tomorrow Saturday must be the day now; but another disappointment. Monday, April 9, my wife went to the store and asked to talk with the manager to what he promised the delivery for next day (Tuesday) between 7:00 am and 12pm. But again and incredibly, never delivered. My final desicion was to cancel my order and ask for a credit after almost two months waiting for nothing. Thats why they would have to keep closing their stores among other reasons. "

"I purchased a computer with the extended warranty for my daughter. I took it in right before the warranty expired, they were to have replaced the keyboard and motherboard. I get it back and my daughter can tell a difference immediately, and not in a good way. The computer gets harder and harder to turn on until it doesn't turn on at all. I take it back to Best Buy to be told the warranty is over and there is nothing they are willing to do. I take it to another repair shop, they say it needs a new motherboard and the bill is $800.00. I call to complain and was told that a manager would be calling me, shocker no call. I posted on their forum, the forum is moved to the Geed Squad board, the same place that wouldn't help me in the beginning. So I may be forced to spend another $800.00 on this computer, but Best Buy will not be getting any more of my money, that is for certain. "

"i like best buy customer service. I also like how they show me which pc i could streaming and high end games.Thanks for the great pc!"

"I bought a Mixer KitchenAid and was very satisfied. The delivery took only 1 day. The payment was made on time with great security. The site is very intuitive and there is no chance of mistake at the time of purchase. Very good experience. Great prices, fast shipped, highly recommend Best Buy! By the way, I saved 20% with code. Details: https://goo.gl/2miU6j ᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠ."

"Tried to make a purchase online on a smart watch and order was cancelled called in and told me they are out of stock (it was a refurbished one i get it they sell out) then i tried to buy an open box one and same thing, order cancelled, same thing call again and told me that the website takes time to refresh the stock items available, coincidentally on december i tried to buy another smartwatch and order cancelled i went on to the damn store and payed with their credit card, what is frustrating is that customer service does not help at all, ive made dozens of purchases online to pick up on my local BB or have it mailed and now i cant,

F@$k off BB im going to buy everything on AMAZON from now on,
AMAZON great customer service, they respect the prices and FAST FREE SHIPPING

im sorry but BB just lost a long time customer FU BB FU "

"Stay away from this store, once they get your money, they will not deal with any warranty. They will tell you to call the manufacturer in South Korea. i bought a $4000 tv last fall and now they say I have to talk to customer service in South Korea."

" I wish I would not have wasted my time with this company. Was looking for someone to do a brand new installation for a dishwasher. Bought the dishwasher from Best Buy assumed they knew what they were doing needless to say they came out this morning and told me they on able to do the job. Not Sure why I spent over a half an hour explaining what needed to be done and I was told they could do the job. Frustrated won’t be back "

"As a member of the Best Buy support team, I wish I could help each and every customer that has an issue with an order. Unfortunately, we have strict guidelines we have to follow that Best Buy provides to us. When you call 1888bestbuy and speak to one of us, understand that no matter how much we would like to help, we cannot go ahead their policies. We cannot change their return/exchange policy, even if we don’t agree with it. We cannot change their price match guidelines, even if we feel that we should. As a support agent for Best Buy I can tell you that I wish I could accept your return on your item past the 15 day mark, unfortunately, if I do send you a return label I cannot guarantee that once they receive your item that you will get a refund. I wish that I could price match every customer that calls in wanting to price match a certain store, but we have a list of stores we can price match and strict guidelines we have to follow. We did not make these rules, we just have to follow them. This is our job. I understand that people have very bad experiences in stores and want to file a complaint with corporate, calling us is not the answer. We cannot accept store complaints. The only option we are told to give you is to contact the store manager or give feedback on the Best Buy website. We cannot get in touch with corporate, we cannot transfer you to corporate. When you are frustrated and asked to speak to our supervisor, please know that our supervisor has no more info or power than we do. They have the same job as us, they have just been doing it for longer than us. Please know that if we had the power to change the rules we would. I don’t agree with their policies, but I also need a job. I like helping people and I hate being the bad guy. Sadly though, I have to be when I cannot accept your return from November and it is now March. I cannot speed up the process of verification of an order, I cannot call a store and demand they accept your refund. I cannot personally call a store , I can transfer you but that it all. If you have a store problem, I am sorry, it is out of my control. You have to file a complaint on the Best Buy website, and you will not get a return email or call. I am sorry your order was cancelled. I cannot change any information on that order to make it uncancelled. I cannot provide you with details as to why. Chances are, our auto system flagged it as fraud. I am not allowed to say fraud on a call. I cannot provide that bit of info to you. I’m sorry. And I am sorry that you had problems with your order, but demanding compensation for your troubles is not going to help the situation. We are just human beings making a living, trying to help and failing at times because these issues are out of our control. Technically, we are not employed by Best Buy. Another company pays us. We cannot even get a discount on Best Buy. We are just here to try to help if it is within our power. Our supervisors have the same powers we do. If we say you are out of your return exchange period, our supervisor cannot change that. They have to follow the instructions provided to us by Best Buy. And threatening to shop at a different store cannot change the outcome. If I had a bad experience I would not shop at that store either, I would not cuss the customer service rep that had nothing to do with your issue or if you are mad at them for not giving in to your needs that go against policy, I would try to understand that it is not their fault personally. Trust me, if I could give you a refund or help you and not lose my job, I would do it. Unfortunately, Sometimes I just don’t have that option."

"It is great to be able to see the CyberPower machines in person if desired, and so easy to order and pick up through Best Buy. A very good experience!"