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5/5

2002-11-05

"Excellent prices, a little slow on getting the order out, but everything arrived well packaged. If they have what I need I'll buy from them again."

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2/5

2002-11-03

"Ordered a cold cathode light tto check out this store.5 days later i called and ask if the order had been placed since my card had been charged the next day.Said it would ship monday(it was sat).The tracking # did nothing for me either.They had best price though.4 days later it came.A little slow but i didn't need this fast Thank God!I'm coming back new egg."

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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Ease of ordering online
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5/5

2002-10-31

"I bought a DigitalDoc5 Silver and a TopMotor Case Fan

10/25 5:43pm Bought items
10/28 12:56pm BestByte sent USPS info for shipment to be received
10/28 4:42pm Shipped from Katy, TX
10/30 2:16am Arrived at sorting facility
10/30 1:12pm Arrived at my house

It was packed perfectly, no invoice paper? hmm? all my products worked, no scratches, no dings no anything, it took less than a buisness day for them to ship (not including saturday or sunday) and it took 2 days to get to portland oregon! great bestbyte! will buy from again

I used paypal
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

2/5

2002-10-31

"Took a long time to ship. No invoice. Only good thing was price. If you have a long time to wait use them."

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-23

"Good service. Slow shipping, but they have excellent prices. Packaged was adequate and everything arrived intact. "

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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

5/5

2002-10-21

"Ordered 2 heatsinks. They were ready to ship that day. USPS took a while to get here, but Best Byte shipped immediately. Sinks came in perfect condition and well packed. Very happy and would order again."

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-20

"I ordered arctic silver 3 and a cold cathode light. Good price, Pretty quick, no trouble."

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4/5

2002-10-19

"I ordered 14 case fans and a tube of Artic Silver 3 compound. Prices were fantastic. Credit card was charged immediately, order was shipped 4 days later. I think that time lapse could be improved.Products were appropriately packaged and arrived in good shape. Fed Ex ground messed up on delivery and did not deliver the package for 9 days after picking up the package. That was not Best-Bytes fault. I like the prices and will definitely buy from them in the future, but will select different shipping method..Dixie Computers "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-10-08

"9/25 - Ordered
9/28 - Received Confirmation of Shipping Soon
9/30 - Shipped: Fedex Ground
10/3 - Received Package

I order 3 mobile racks. Package was wrapped with paper. No dents on box or package. Everything works great. Thank you BestByte!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-10-04

"Excellent purchasing experience. Fast shipment; nicely packaged."

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N/A
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-09-29

"Ordered items on a Saturday night, FedEx Ground.

All items were listed as in stock. After not hearing from these guys by Wednesday the day they promised to ship by I called the following day.

One of the items was not in stock and that's why it didn't ship. I cancelled the order.
I hate these kind of foul-ups. The item was still showing as in stock on that day.

Will not visit or shop here again.
"

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Overall product shipping and delivery process

5/5

2002-09-29

"I ordered a couple of Thermaltake Athlon processor shims and some Arctic Silver 3 thermal compound. The shipping cost for each of these is free via US post if ordered separately. The items arrived surprisingly quickly. Everything was as described, no problems.
"

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4/5

2002-09-28

"Placed order 9/25, received 9/30. What I ordered.

I don't think their order tracking works because it never displayed the fact that my items had shipped. Also, they gave no email confirmation of shipment.

Order from them, but make CERTAIN you don't need things very quickly. A bit slow.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process

3/5

2002-09-22

"Ordered on a Saturday, expecting them to ship the next business day. Received an email on the following Tuesday that they had shipped, priority mail. USPS shows they actually shipped the next day on Wed. So, if I need something right away, I probably won't shop here. However, if I'm not in a hurry, this company appears to be ok."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall web site
Web site being easy to use
N/A
Speed of web site
N/A
Web site reliability
N/A

5/5

2002-09-21

"Ordered a fan/heatsink and some other small items on 9/16, shipped 9/17, in my hands on 9/19. Excellent company to deal with, and great prices. Would refer anyone to them in the blink of an eye."

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