"Sure shipping may take a bit longer than expected, but this is worth it. My GF and I both got our mountain bikes at the same time, she got hers from REI and I got mine from bikes online. I now feel bad for her because her co-op hard tail drags **** on the trails compared to my Polygon xtrada, and the polygon was the same price as her REI co-op bike. We will be returning the Co-op hardtail asap and order her a Polygon Xtrada, proper.
Nice work Bikesonline.com, I have refered you to friends looking to save on high quality rides.

Also, customer service is amazing. "

"Despite me changing my mind multiple times between the D6 and the T7, the process was very easy and the team helped me every step of the way. They processed each request in a timely manner, politely, and I had to do little work on my end each time I changed my mind. The only way it could have been easier was if I hadn't changed my mind so many times. But in the end, I got the bike I wanted and have been enjoying since!"

"Our experience with bikesonline.com has been excellent. Their website was very comprehensive, informative and easy to follow. We were provided with great customer support, communication, and overall purchasing experience. We had some questions about the Polygon Syncline C5 bike we purchase before and after purchase and all of our questions were addressed quickly. Thank you bikesonline.com!!! "

"This was the best bike buying experience I’ve ever had. Easy to navigate website, helpful customer support, fast shipping, and insanely easy assembly. Great company and amazing product, thank you!"

"Everything especially free shipping and free return policy is great
"

"I have purchased three bikes from polygon.( Vander T7, siskiu d7 and siskiu T8). And returned one (siskiu d7). The process of buying and returning was seamless. All three bikes were as promised. The return was due to the bike geometry not being a good fit. The return process Was fast and easy. Full refund and free shipping just as promised. Return label was sent same day as requested. Sent bike off next day fedx . received refund 6 days later. The T8 is a very high quality bike. Very nice components at a very reasonable price. Very thought out component selection. The Vander T7 was also a nice bike. The price point on the Vander was better than the T8 in my opinion. However the components are not as nice. Still a good quality bike.
Nothing but good experiences with polygon. Great customer service. Friendly and professional. "

"Avoid. Placed an order for a bike, they said I will get it in 10 days, they did not ship it in two weeks, got hold of customer support once and they said the bikes are stuck at port... so they lied when they showed bike in stock on their website... now I cannot get hold of anyone to cancel my order - they do not respond on email and they do not pick up phone either (only answering machine which hangs up after navigating through the menus). Avoid."

"Great bike love the colors for 2022 , couldn't be better ,would like to see options for pedals and bars offered "

"It has been in my county since Tuesday, I woke up every morning being told my bike would arrive today, it's now Friday and officially past delivery time, get to wait yet another day(s) who knows how long but it's been 3 weeks and I haven't once had a good feeling about this transaction, it was bad on their end too it took them 10 days to even get it out of their warehouse"

"I waited a long time to get the bike. More than was saying when I preordered it, but I am happy with the actual bike. It arrived in good condition and I am satisfied with the bike’s quality. It is sturdy and lightweight and my son loves it. "

"I purchased a bike from their website in December and the estimated time for it to ship was 9 business days. 9 business days have came and went all their customer service reps tell me is there’s nothing we can do. No eta, no update, or anything.

I made this comment” So I’m just screwed until you all decide you’re going to send me my bike” and she replied with “pretty much or we could just cancel your order and you go somewhere else”

I understand the delays post COVID, but I don’t understand lying about shipping times if something is in stock or being rude to a customer that just spent 2k on a bicycle with you.

Be aware!"

"I've been riding my new bike for over a month and have really enjoyed it. My only other bike was a Gary Fisher Tarpon hard tail with 26"ers, which has served me well, but it's a whole new world with the full suspension and 29"s. I'm easily making climbs that used to be a challenge, and am amazed by how much smoother the ride is. "

"Love my new D7. Ordering was easy, shipping was fast and setup was simple. Winter arrived the same day as my new bike so I've barely ridden it. Fat bike season here in Northern MN right now but I can't wait to put the D7 to the test in the spring!"

"Everything went as promised. The order, the delivery, even a very minor issue was resolved quick and thoroughly. "

"I have purchased 2 bikes and several accessories from bikesonline and I have been impressed with the quality of their products....shipping and customer service .... Love the fact that they sell direct to the consumer...I only buy my biking equipment online from 4 direct manufactured sellers and BikesOnline is at the top of the list...always my go to .... Highly recommend Polygon bikes"