"Everything was great from ordering services to customer services."

"I placed an order over 2 weeks ago for a bike that was supposed to be in stock and the bike never shipped. I've emailed them multiple times and no response whatsoever. They processed the payment immediately and but won't respond. I'm beginning to think it was a scam and that I should contact my bank. "

"I’m going to make this short and sweet just like bikesonline did for me. BikesOnline offers quality products, amazing prices, quick shipping, and excellent customer service, and at the end of the day that’s all I’m looking for in any and every company I shop with. Cheers!"

"Everything about the experience was first rate. Hard to believe that the bike is priced so competitively, ships free and arrives on time when other resources are apologizing for the long delays. The bike was tuned and ridable right out of the box.
I will definitely look to Bikesonline for future bikes."

"If it looks to good to be true, it probably is. The bike looked good. price was much less than other comparable offerings out their. Well, I found out why. The bike I received was missing parts. It was not a complete bicycle. I submitted a ticket. I have emailed and called multiple times. Was asked three times to send pictures in. I was told two days in a row I would have an answer as to how the issue was going to be resolved that day or with in 24 hours. What other answer is their than "we are sending the rest of your bike?" Then I hear nothing at all or an email telling me thanks for contacting them. Now I am told it takes 5 days to check with the parts department to see if they have a saddle and seat post in stock. It's been 4 weeks since they took my money and I still do not have a complete bicycle. What I have so far looks good, unfortunately it's not worth dealing with bikesonline.com.

Update:
Bikesonline.com sent me the missing parts within two weeks of me notifying them of the issue. The bike is super high quality. I would have had to pay more anywhere else for a bike configured the same. Bikesonline.com does have high quality bikes. They just need to work on their customer service a little.
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"After eagerly waiting for over 2 months for my bike to arrive it shows up damaged. The box itself was practically open and the neck, brake lever, stem, and part of the frame looked as if it had been brushed on a gravel road. No frame or major damage, but, after waiting and paying a lot of money, it was not the "unveiling" of my BRAND NEW bike I had imagined.

I proceeded to contact customer service and was met with a complete lack of sympathy and offered a "$40 store credit". No option to repair or mend the damage, simply "this might have happened during the shipping". After several additional emails expressing my frustration and hoping to resolve the matter, I finally caved and accepted an offer to get the matter over and done with.

Personally, I would never buy anything from Bikesonline.com again due to the poor customer service, however, I know a couple of people who waited a few days for their bikes and had no problems. "

"…this online purchase and delivery was everything the company promised, and better than I expected. Kudos BikesOnline for the easy online interface and consistent customer communication. "

"I ordered my bike on the 19th and it is now the 27th and still hasn’t even shipped. I’ve called and left a voicemail and left 2 emails with no response. When I ordered the bike it said 24-72 hours it’d ship. It also said I’d have it in 9 days. It hasn’t even shipped after 8 days. Honestly I’m just frustrated with absolutely no communication. I’m terrified if it comes in damaged and I have to deal with them again. You better have a lot of patience and read all of the fine print before you do business with this company.
Update: I finally got an email back (after they responded to this review) and they simply said give it another week and they’ll get back to me. So their original ship in 24hours has turned into 2 weeks. Their response stating 5-7 days to process is contradictory to their website saying SHIP in 24-72 hours of purchase. They had a back ally covid update link that did say 5-7 days to process. Covid has been here for 2 years pick a new excuse or update your actual shipping tab. "

"Great experience with this company shipping was very fast as well "

"Bikesonline is a terrible company..
Spent 6500 usd..having hike bought 2 bikes they been broken under warranty..no responses..no return calls..no parts no bikes..i would like my money back..you have your junk. Enrico is terrible person and liar..9 months..sold 4 wrong dropouts..i must have recieved old stock. Nine months broken bikes Warranty is only 2 weeks..not 3 years....i would like my money back send junk back to polygon get your money back from themm..im
a veteran ... bikes online committed theft."

"I ordered 2 bikes, paid in full. Requested on the same day of the order to upgrade to a much more expensive bike....no response. Called their customer service line, unable to get a person. Online chat: "order confirmed, more expensive bike not available". No acknowledgement whatsoever to requests for shipping status (of bike 1 of 2) nor acknowledgement of bike 2 disposition. 3 weeks have gone by without any response by Bikes Online. Instigated fraud alert to credit card company.

Stay away for this outfit everyone! "

"I took this bike to Colombia, with the geography of my country I love the bike !! Great service, beautiful box and packaging !! "

"Paragon Mountain bike arrived in two months as promised. Out-of-the-box, good bike as advertised except rear disc brake non-functional. My first mistake was not returning the bike immediately. Being a rookie with disc brakes, not wanting to wait another two months for a replacement, and unaware of the potential cost/complexity of repair, I took it to my local bike mechanic. He worked with Shimano in a multi step diagnosis/repair process, after which Shimano declared it defective and sent a free replacement (thumbs up Shimano!). Unfortunately, the unexpected labor was not free. My second mistake was not going through Bikes Online repair process. As clearly stated in the warranty, if you don’t go through their process then Bikes Online won’t pay a dime to fix defective parts they shipped. Live and learn. Good bike. Advise to return immediately if not perfect on the box. "

"The bike I got had a scratched up frame where bare aluminum was showing. Box had multiple layers of tape on it. Clearly been shipped and returned multiple times. Order it if you want a scratched up used bike."

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Bikes Online did not deliver my Polygon bike with Deore Components I paid for. Bikes switched the advertised components on their bikes and expect you to be as dumb as dirt. They expect you to accept the bike without noticing their downgraded, inferior driveline and brakes. No apologies were made by Bikes Online, no admission of wrong-doing, no customer concern, and no resolution, because once they have your money, they stop replying to your emails (6 and counting). If you don’t like your bike, they advertise Free Returns, but you have to pay $300 for the shipping. FREE?? They’ll refund you less than you paid if you don’t return the bike unridden and perfectly repackaged. Bikesonline.com is unethical, dishonest, a rip-off, and frustratingly a waste of time and money. Stay Away! No matter how you interact with Bikes Online, YOU LOSE!!!!

Listen to another buyers experience:… https://www.youtube.com/watch?v=LNur7xu43yg


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