"I bought a Prandi 15 inch German style ax. The cover that was sent did not fit. Called customer service talked to John W who helped me out. Great guy and great service glad I called."

"john did excelent job.he was very helpfull,and he also has a good personality. i will ask for him on my next purchase."

"Having a logistic issue with a package not being delivered. Have ordered from them more than 20 times with 0 issues so didn't really know what to do with this issue.. Talked to John who really gave me confidence that they were going to take care of me with several different pathways to correct this. I really value Blade-HQ customer service and their high quality inventory!"

"I just had another wonderful experience with Blade HQ! This time it was with Laura. She was friendly, knowledgeable, and just all-around extremely helpful. Customer service seems to be lacking in so many areas today, but when you get lucky and run across someone like Laura, it really makes you appreciate what good customer service can be.

Keep up the awesome work Laura and Blade HQ. I will be back again soon :-)

James Pope"

"BladeHQ is The Best! Their Product line is Great, Their shipping time is Fast, and Their Customer Service is 2nd to None!
Lora C. In Customer Service is a Very Nice & Helpful Lady!"

"I had a call with John and could not be happier with the level of professionalism, courtesy and product knowledge he showed. He clearly takes pride in his work and is an invaluable asset to Blade HQ."

"There was a problem with my order, therefore I called Grindworx' Customer Service Dept.
Almost Immediately Melissa (Cust Ser Rep) reassured me that everything would be just fine. AND IT WAS! ACTUALLY BETTER THAN FINE! Not only did Melissa treat me with the Utmost Respect & Kindness, she also made sure that I was 100% taken care of. I was almost speechless at how Grindworx takes care of their customers. Talk about Earning my business... Wow. I will be a lifelong customer.
A Thousand Thank Yous to Melissa and a Thousand Thank Yous to Grindworx."

"I needed to make a small change in my address for a recent product that was going to be shipped out. My wait time on the phone was very brief and John in customer service was able to add the additional information quickly. He was also very professional and personable. Thanks for hooking me up John!"

"Blade HQ / Grinndworx worst experience ever . Sent defective knife ,, wouldn't honor the purchase price on replacement . Didn't send another item that was out of stock ,, didn't even notify me it wasn't shipping .. lame .. offered free shipping on next order ? thanks now that the price is double .. it's free anyway over $50 . horrible customer service .. will never buy anything here again . recommend you don't either 0 stars."

" When my next door neighbor's son was about to report for active duty US Army as a pilot, I went that route myself but as an enlisted flight engineer, now retired. Gave this new soldier my EDC Benchmade auto to start his career with a decent knife. -My favorite knife.

I'm a little sore at Benchmade, the company & some of their evolving policies since the son took the reigns. Long story short, the awesome people at BladehQ helped me sort a small issue out and in the end I had a new EDC every bit as nice as the one I gifted to a new soldier starting his career (He owes Uncle Sam 8 years, having a respectable edc knife, I hope serves him well). The people at BladeHQ went over and above in the customer support department. In the end, I'm still a little annoyed with Benchmade, but that was superseded by BladeHQ being so fantastic.

Sam G
"

"They cancelled my order due to a mixup on their part and ruined my son's 14th birthday party. The worst Customer Service Ever."

"I've ordered from Blade HQ several times, every time has been great. If they have what I'm looking for I'll always buy from them."

"I bought quite a few blades from blade HQ this is the first time I've had to return one they've accepted it back no questions! "

"Purchased an expensive EDC KNIFE $250. It was missing a clip screw (50 cents max). They had me return the knife (within 24 hours) then decline my return saying I abused the knife. Which was a lie! Once I saw it was missing the clip screw I contacted the company. Now they send the same knife back to me still missing the same screw telling me to contact the warranty people.
WOW WHAT CRAPPY CUSTOMER SERVICE. IF YOU WANT TO BUY SAFE, DON’T BUY BLADE HQ!"

"Last month I wrote a scathing review about how Blade HQ doesn't house inventory, uses your money to buy what they just sold you, and handles transactions and shipping with Neolithic incompetence Well, check out the latest email i received below.....classic! And they went on to say they "hired" a cyber security team for this and future transactions. Ummm, shouldn't they have already had systems in place to prevent this.

HOW in the world is this place still in business???


April 21, 2021

Dear Eric,

We value your business and respect the privacy of your information, which is why, as a precautionary measure, we are writing to let you know about a data security incident on the Blade HQ website that may involve your personal information. Although we are unaware of any actual misuse of your information, we are providing notice to you and other potentially affected customers about the incident, and about tools you can use to protect yourself against possible fraud."