"Customer service was excellent, Hannah made my day by fixing a big mistake I had made. It took a little extra effort, but Hannah was able to fix my problem, and I will be buying more knives from BHQ!"
"As before Blade HQ debts- refund, warranty and sales dept out-do themselves. No need to look at any other online seller. So personable and caring! I would give 10 stars out of 5 if I could"
“Thanks for the great review! We will let Cloey know.”
"Lora in customer service made it known and possible for me to get my money back for my taxes on my knives when I buy with BladeHQ. Any former military are eligible for tax free orders. Awesome right? Thanks Lora"
“Thanks so much for leaving us a review. We will pass this along to Lora as well. ”
"BladeHQ carries a great inventory selection, have good prices, and their customer service is top notch. They are definitely a preferred dealer!"
“Thanks so much for taking the time to leave us a review!”
"Excellent service, Cloey was very professional and attentive."
“Thanks for the review! We will pass this along to Cloey.”
"Great selection of products and awesome customer service. On the rare chance I have an issue with an order, they really go above and beyond to fix it. You can buy with confidence from them. "
“Thanks for taking the time to review us. We are happy that we could help! ~Heather ”
"Stellar. I am building another and I missed the sale as I’m hospitalized. Totally missed the savings. I emailed and Ms cloudy E went above and beyond. She issued me a gift card in lieu of my missed savings. God love her. This is above and beyond service for an individual collector that only spends 3-4K a year with a company. I wanted to relay the way they handle their business model and customers. I’ll be a lifelong customer. Again, thanks you Cloey!
Jimmie"
“Thanks for taking the time to review your experience with us! I'm glad that Cloey was able to help you. I will be happy to pass along the message to her. ”
"I am Blade HQ customer for long period and I love your company as you have excellent service. I have purchased from BladeHQ many times and never had a problem, even when there was a problem with one knife. They fixed the issue without any difficulty Lora helped me today, Thank you Lora!"
"LORA was amazing. Helped me with exactly what i need. She is a superstar."
“Thanks for the review, I will pass this along to Lora!”
"I have purchased from BladeHQ many times and never a problem, even when there was a problem with one knife. They fixed the issue without any difficulty. They have an excellent website, and good CS people. Their prices might not be the best, but they aren't the highest either. Best thing though is that they get my orders out quickly, and they arrive in a very timely manner."
“Thanks so much for the review! ”
"Excellent service an I'm very satisfied that's why I'll always shop at blade hq!!! Thanks team
"
“Thanks so much for review! We're glad Alyssa was able to assist. We will pass this along to her!”
"Alyssa T. was awesome! I purchased a knife I was just not happy with and was able to return it no issues. I also purchased a sharpening stone that was broken on arrival, the glue had come undone and the stone broke in half. Alyssa processed my return and contacted me very quickly.
I have purchased several knives, bit drivers, and accessories from Blade HQ and will continue to do so."
“Thank for for the review! We'll be sure to pass this along to Alyssa!”
"Alyssa T. was great she helped me with everything that I needed and she made the process very easy and enjoyable BLADE HQ has all the great knives from every brand you can imagine I will definitely shop from them again in the future."
"I have been a customer of BladeHQ for over ten years and have never had a negative experience. From purchasing items to returns, everyone there has been very courteous and professional. Alyssa T. helped process and recent return/refund and everything went smoothly! I look forward to buying from them in the future."
“Thank you for the review! I'm happy that Alyssa was able to help you!”
"Great return policies, fast shipping and excellent customer service. I had great help from customer service rep. Alyssa T"
“Thank you for the review! I'm happy that Alyssa was able to help you! ”
A rep from Blade HQ, bhqcustomerservice, has responded:
“Thank you for the great review! We will let Hannah know. - Melissa”