"I ordered a knife from BladeHQ. I had never done business with them before but they had a nice offer where you would get a free knife with a purchase above a certain amount. So I decided to buy a knife (above that specified price). I even sent them an email the same day telling them the reason for my purchase with them was this offer of that extra free knife. A couple of days later I got an email from them telling me that they would look into this.

Well, the package arrived... 3 weeks later. No extra knife. I contacted them and someone called Lakyn replied to me telling me that this offer was only valid while supply lasted and if the freebie didn't show up automatically in the basket... then there was no more supply.

I just find this so sad. Why would you keep on advertising on your website this specific offer, if the supply had run out? I don't think there is any problem to monitor this as it was their main offer. When the supply is out, then stop advertising. Also, let customers know that if the freebie doesn't show up in the basket then there is no more to be had.

It would stop fools like me to do business with them. But then again, this is probably the case... advertise an offer, have a small print somewhere that it is only while supplies last, then only have one free knife in stock... then take all the money from all the fools who believe that they are an honest business, and when they ask them to honour the offer... just tell them that they don't have to honour it as it is not their responsibility to let you know that the offer is not valid anymore because there are no more freebies.

So they have had me as a fool, treated me as a fool so I guess I must be a fool to have believed them and done business with them. It will not happen again and I would advise anyone to be extra careful of this business and not believe any offers they make as they don't find it their responsibility to honour the offers they advertise."

"Could not have been better!"

"I had a delivery issue but the staff bent over backwards to make it right. I will be back. You can't go wrong here, Super ethical company. "

"With out going into inflammatory details,the previous reviews of poor service are true. The worst shipping and customer experience I have had for a long time. They have issues with truth.
I think they have hired a team to counter the true negative experiences as well.
Be warned and investigate other vendors.

Tip for consumers:
Look at others. Don't shop here

Products used:
Buck110"

"Stupid me had placed an order through guest checkout and because of this did not get tracking info. But, I emailed the customer service and a CSR by the name of Cloey E. provided one of the best customer service experiences I have had to date! Some of you may be thinking the CSR getting me tracking info for an order through guest checkout is not that big of deal. While that may be true, it didn’t help that the email I used wasn’t in my real name so that muddied the water a little. But, the fact that she didn’t give up helping me and wanted to help me find what I was looking for, really speaks volumes to me about excellent customer service. Bottom line is, buy your blades at Bladehq!"

"I've had a great experience thus far with this company. In large part due to the sales rep Hannah, who walked me through the entire process of ordering & choice with patience, knowledge and professional consideration. Thank You Hannah!
Dayle H."

"Hannah is great at customer service. Orders are always right and on time. "

"Lisa Quillen responded quickly and helped me with my problem very professionally. She followed up a couple days later to let me know the status off my order and provided me with the time and day my order went through along with the tracking information."

"Alyssa T. Customer Service Representative, Helped me out with a return, made easy and simple. Most companies have a 2 week return policy, Blade Hq policy is 90days "

"Needed to return a knife, but I did not have an account. Cloey E. helped me with the process and got me a shipping label that day. Then Alyssa T. processed the return shortly after the package arrived at their HQ. Both Cloey and Alyssa made the return process as easy as possible."

"I had placed an order thinking it would show up sooner than it’s going to do I placed a call and spoke with Hannah and she helped me understand the way it works and even had a brief conversation about knives with me before she refunded the shipping cost (which was unexpected but greatly appreciated) 10/10 will be ordering more in the future"

"I dealt with customer service for a return. Alyssa T. was very helpful and gave me a speedy refund. BladeHQ is a awesome company to do business with. I've been customer for years and will continue.
Thank You!"

"I had the great pleasure to work with Cloey about inquiring information. She was very responsive and wicked helpful as well as informative, felt very welcomed"

"Had a great interaction with blade HQ customer service. Shout out to Cloey for being super helpful and responsive. Will only buy from blade HQ now!"

"Fast and smooth return process, thanks Tiffany C."