"Very great customer service!!!"
"John of Blade HQ was courteous and professional. He resolved my issue quickly and satisfactorily! Blade HQ "does" have the very best customer service..."
“Thank you for the great review. We're so glad John was able to help!”
"John was very professional, knowledgable, and helpful. I had an issue with my order and he got it sorted right away. I also appreciate the ease of reaching BLADEHQ's customer service; their number is easy to find and the wait time is short."
“Thank you for the great review. We're so glad John was able to help!”
"Bought 2 knives for 34.99each. The next day they went on sale for 24.99 each. I called to see if the could refund me the $20 difference. John the representative did not flinch. He verified my order and issued a credit. Very good customer service. John was prompt polite and fast on the phone. Reminded me of what customer service is supposed to be! Thank you very much "
“Thank you for the great review. We're so glad John was able to help!”
"I had an issue with my shipping address and billing address after making an online purchase. I called in and spoke to John that had it fixed and updated in no time. Great company and customer service is amazing. Thanks John"
“Thank you for the great review. We're so glad John was able to help!”
"John was professional, personable, knowledgeable regarding BladeHQ products. Purchase was efficient and John assisted with this process."
“Hello! Thank you for the great review. We're so glad John was able to help!
-Cindy”
"Lora was amazing. BHQ has best customer service on the planet and fastest shipping too. They take care of everyone. A+++++++ seller! "
“Hello! Thank you for the great review. We're so glad Lora was able to help!
-Cindy”
"Had an issue with my order due to shipping address not matching my billing address. Called customer service and spoke with Lora....she was great and straightened everything out in a matter or minutes. She also has a great southern accent!
Ed G."
“Thank you for the great review. We're so glad Lora was able to help!
-Cindy”
"I ended up having a pretty tragic issue with my order in which my knife went missing.
It took quite some time to get things in order but Aaron came through and sent me a replacement knife.
My replacement arrived very quickly and the packaging was over the top phenomenal.
I always got a quick response and great service, Aaron is the best!
"
“Hello! Thank you for the great review. We're so glad Aaron was able to help!
-Cindy”
"I had a question regarding a knife that I had just purchased and John was able to help me clarify my order with upmost diligence and care.
I appreciate the assistance given to me during my call."
“Thank you for the great review. We're so glad John was able to help!
-Cindy”
"Lora C. kicks ****! Super helpful and friendly. "
“Thank you for the great review. We're so glad Lora was able to help!
-Cindy”
"John W. was awesome, went above and beyond to help me with my issue/question and get it resolved quickly. Absolutely excellent customer service! Thank you John for being awesome and your help!"
“Thank you for the great review. We're so glad John was able to help!
-Cindy”
"I had a problem with my invoice not being sent to my email and a great customer service rep named John was able to get me all of the info to my spare account. Thanks Blade HQ can’t wait to get my BHQ exclusive Shamen in m4!!!"
“Thank you for the great review. We're so glad John was able to help!
-Cindy”
"I unfortunately lost a package in the mail which can be a frustrating experience. Luckily with BladeHQ, they take all the headache and hassle out of the situation. I immediately contacted them and was immediately relieved. Aaron assisted in getting a replacement order setup. They express genuine concern for their customers and have some of the best customer service I’ve experienced to date. Thanks again Aaron.
-life long returning customer"
“Thank you for the great review. We're so glad Aaron was able to help!
-Cindy”
"John W was responsive and got my issue handled quickly"
“Thank you for the great review. We're so glad John was able to help!
-Cindy”
A rep from Blade HQ, bhqcustomerservice, has responded:
“Thank you for the great review. We're so glad we were able to help!”