"I had an issue with my delivery (USPS's fault, NOT Blade HQ). I contacted their customer service department via email and spoke with Brooke H. She was very diligent and got back to me quickly. Within three days another knife was on the way at no charge to me. It was the easiest replacement process I have ever experienced and I was treated with courtesy and respect!

Thanks Brooke! "

"I asked Hannah about some products on the site that seemed like duplicates, and she had someone actually go and check their stock to see what the deal was, kept me informed each time there was an update, and the result was a duplicate listing being removed from the site. She could have easily just said that sometimes duplicates happen, or that the products were different and I just didn't realize it, but she (and others) went out of their way to check and confirm some random site user's suspicions. What a great gal :)"

"Fast immediate response to request return. Sent return label and followed up once refunded. "

"Blade HQ goes above and beyond to make things right if there is a problem. "

"I can't speak enough about my service experience with Keith. "

"Thank you so much Cloey E. for all your help and support with my order. You’re customer service skills were exceptional and it definitely says a lot about the company itself. I would definitely recommend Blade HQ to anyone looking for a high quality knife and if there is an issue, you can count on their service department to assist you immediately and troubleshoot the problem!"

"I ordered two knives as commemorative gifts. Each had different fonts for a similar message and without a preview available I wasn't sure how it would look on the blade (line wrapping, engraving quality, etc...). I needn't have worried!!! The knives arrived as promised and the engraving as well as the quality of the knives themselves was beyond my expectations. Needless to say the recipients were very pleased with the quality and functionality they received. I'm so impressed with the products and service I receive at Blade HQ that I can't see buying knives anywhere else. You can't go wrong with this team, thanks again!!"

"I am super impressed with the customer service of Grindworx/ Blade HQ!
I ordered 3 OTF knives on Sunday Feb. 5th. I received them on Wed. the 8th.
One of the models I received was not the model I ordered. I emailed the company on Sat. the 11th. about my issue. I received a reply from Hannah on Sunday! (Not a posted working day). Hannah looked into my issue on Mon. the 13th, found that some models were incorrectly labeled, and made sure that I was shipped the correct model by Tues. the 14th. I received the correct model on Fri. the 17th! Thank you Hannah (and others involved) for the super quality customer service!"

"I had to return a knife because it did not meet my expectations in terms of action. Also it just was not a good fit for my extra large hands. I reached out requesting a return and was helped within a few days. Cloey E. was great and processed the return as soon as they received it. Totally recommend Blade HQ. Great selection, awesome exclusives and tremendous customer service!"

"I finally spotted "the knife" and purchased it. It came! But product was defective. When I went to return the knife just looking for the exact same model. They said they would return the product and that was the only thing they could do. It took 10 days in transit and I'm still missing the $$$. Now "the knife" is no longer available. Well I didn't want to wait more so I picked something very similar and... One of the screws is stripped out. So now I'm several hundred dollars out and still don't have a "complete" knife and waiting another 2 weeks to try and get this right really doesn't sound good."

"I'm a knife collector. Any knife I buy online that isn't custom, I buy from Blade HQ. They have great service, a huge selection, and a great attention to detail. Not to mention the fact that they often throw in nice goodies when you make a large purchase. Recently, I accidentally purchase two of the same blade and I was able to return it for a full refund with no problems. Cloey was a great help in customer service."

"Cloey with Blade HQ WAS EXCELLENT and quickly processed my refund, very courteous and professional!"

"I like simplicity. They made everything easy. Great prices. Great staff. What else is there to say. Ill be back for sure"

"Asked for a detail on admin. - by email !!! Accomplished in minutes!!"

"Blade hq quickly and painlessly refunded my purchase. Great customer service. "