"I have ordered the BLINDS.com (in-house brand) several times over the past decade and each time the window treatments have exceeded my expectations in quality and customer service. Please call Steph P: ***-***-**** ext. 6117 when placing your order. The design consultation service is free and Steph was extremely helpful and super knowledgeable. She went over my order and my re-order to make recommendations and prevent misunderstanding to ensure a custom fit. "
"My order experience for my blinds was easy and straight forward. When I received my blinds there was an issue with one of the two blinds. In calling customer service I was not able to speak to anyone and received a recorded message that the reps were unavailable and in a meeting. I chatted with no response. I decided to give up and stored the blinds in my garage and purchased other blinds. I randomly received a request for feedback this morning and very respectfully expressed my disappointment in the end process. Within less than an hour I received an email from the CEO Jay Steinfeld expressing his regret and appreciation for the feedback. It was a genuine and response of assurance to provide more training for the best experience for customers. Additionally, he provided a full refund for my purchase and asked only that I please donate the blinds to a charity of my choice i.e. Habitat for Humanity. Setting the blinds completely aside, this is a class act organization that understands the value of customer service. I will order again and encourage others to as well. Thanks blinds.com for setting an example and casting an incredible shadow to companies for what an experience should be. "
"I honestly don't understand how my experience can be so staggeringly different from everyone's negative comments. I either got really lucky, or else people only feel compelled to say something when something goes wrong. I, on the other hand, had many things go right.
For starters, I ordered my blinds and chose to get the cloth tape option. We saw them in the model home with black tape, and it looked really cool on the white blinds, so that was what we decided to go with. The more I thought about our decor and envisioned our new home with the black tape, it freaked me out. So I called blinds.com customer service to see if I could cancel the order. It had just been an hour or two past the 24 hour no-changes mark. I spoke to a woman, I believe her name was Bertha, and she told me that the order had already been sent to the factory, but that she would send an email to them and ask them to please cancel the order and we would have to see if it was caught before production began. While I was on the phone with her, I asked if instead we could just change the color of the tape to white. She said the same thing, that she would email them and request those changes. It was a Saturday and she wasn't able to speak with anyone directly. I had no choice but to be patient, and as she promised, I received an email on Monday confirming that the manufacturer would be switching the cloth to white and that we were all set.
The blinds arrived a couple weeks later and I was really pleased with the quality and had no issues with installation whatsoever. I had many windows in our new house and all of them went smoothly, until I got to the last window from my first order - and it was too long! I reviewed my order email and somehow I certainly did order it too long although I'm not sure how, because the measurements were right in my phone. I called blinds.com customer service in a panic, thinking I was going to have to spend an additional couple hundred dollars to correct the problem (it was a biiiiiiiiiig window) - and they explained that no questions asked, I had a sure-fit guarantee and they would correct it free of charge. To top that off, the only thing that they asked was that I donate those blinds to a Habitat for Humanity or something similar. How about that!!
My second order of blinds came in and I had one that arrived without a turning wand. I called customer service and they immediately sent out a replacement. No hassles.
So, not everything went exactly as I had planned, but the blinds are beautiful and every interaction I had with customer service was fantastic. I would use blinds.com again in a heartbeat, and unless I just got lucky 3 times, I think you will be safe to use them too!!"
"Why salesman Chris L. is selling things that he has no knowledge of is a question that management should be asking. He wasted my time."
"This is the first time I have felt compelled to write a review and I do so now with regret. But Blinds.com is so bad that I must say something. I ordered a set of vertical blinds for the bathroom, measured accurately (I spent many years in the manufacturing business with tolerances around 1/1000 of an inch so measuring the window opening is elementary). The blinds arrived and the first impression was they look cheap. The enclosed instructions are woefully inadequate, and the email link to online instructions led to a BLANK page. Regardless, installation is not that difficult. But the slats were too long (dragged on window sill) and the valance is too short (narrow) so there is an ugly gap between the edge of the blind and the window opening. My old broken down blinds fit better! I called customer service and the lady said she would help me. She sent an email asking for photos, which I sent promptly. She said she requested the correct parts from the factory and would contact me immediately with their information. After a week I emailed back and she replied that she had not heard from their vendor so I should call customer service at my earliest convenience. What??? That’s who I called to begin with! It seems they just want to run me around until I give up. DO NOT ORDER FROM BLINDS.COM! I’m sorry I did. The only good thing I can say about this is at least I didn’t order the other large blinds I need for the living room and den. Based on my experience, their “SureFit Guarantee” is B.S."
"Ordered two large honeycomb shades. One delivered OK, the other was terrible. The shade material on the bottom slat was badly wrinkled at both ends, there were kinks in the material along most of one side and there were intermittent gaps between the bottom slat and the bottom shade cell. Reported damages 16 days after delivery and was informed "too bad", you missed window of 14 days to report issues. I should have paid more attention to the reviews on this site. I just cost me $500 to join the One-Star club."
"Do not order from them! Worst customer service ever! Worst products! "
"I ordered blinds for a skylight. They were custom made and look really nice. Only slight issue was in the instructions it told me the wrong way to hang the top bracket that hangs the blinds. Need to place that a different direction. They had it set up like regular blinds...mine had to hang from a skylight. That is the only gripe they were easy to install and answered a shipping question for me within a few hours. Would recommend again."
"What a horrible experience! I paid over $251 and have nothing to show for it. I mean, I have no blinds at all.
My first order was 81 1/4"x 59" but came severely damaged. While talking to the rep, she asked about the measurements and I told her I was comfortable. However, she kept asking questions that created doubt so I re-measured and was astonished to notice that the bottom window width was 1/2" wider than what I had ordered. She should have asked me to measure the top of the window width because that is how I came to the correct figure. So we adjusted the size of the blinds to be 1/2" wider than the original order. After waiting another 4 weeks I received the 2nd order. They were only slightly damaged but I figured I could install and be done with this hassle. I was surprised to discover that they did not fit. I was told on the earlier phone call not to worry, the company allows 3-4 tries to get-it-right. When I called, they said they would only replace at my cost!
Do NOT order blinds from this company! Do not be misled by the sweet-sounding Customer Sales rep. Go to your local Home Depot (or anyone besides BLIBDS.COM)...I guarantee you better results.
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"Ordered high end sheer shades for two rooms - great experience ordering, good price, good product going strong four years later. Then, redecorated another large room and went to order another set, discoverede more economical loine that seemed to be equivalent to what was previously ordered. I confirmed this with the sales rep and ordered, but when they arrived I saw that they were not at all the same either in quality or in function, i.e. you couldn't have "sheerness" with the shades partially drawn, only when fully drawn.
Blinds.com agreed to remake the shades, this time to the exact specs as my prior order from 3 years before, for the additional upcharge, of course. We went over the specs from the earlier order in detail. But when delivered, I found that the headrail was huge, way out of proportion to the delicacy of the shades themselves, not at all like the ones from the earlier order. I called again, still reaching for 100% satisfaction as promised, only to be told that I can't expect shades ordered 3 years apart to be exactly the same, and good bye to you! So they are now installed, they look pretty topheavy, and they stick out much farther from the window recess than the previous ones, and, really, good bye to me."
"Product broke after 45 days, company both wouldn't honor the purchase and also "moderated" a review that I wrote telling customers the same thing. stay away!"
"One of 4 blinds failed on the headrail mechanism in less than two years. All 4 blinds are on the same wall in my living/dining room. I called Blinds.com, they were helpful at first until we determined they no longer carried the same blind, no longer did business with that manufacturer. Yes, the one blind would be replaced under warranty but there was no way to match the other three blinds. The salesperson stated over and over (as if I never heard her first statement) was to replace the one blind in a different color at no charge, the other three blinds I would be given a "special", great deal of 50% off which is their sale price on almost every holiday sale. Whooppee!!!! Blinds that don't match in an $800,000 house. BS!!! "
"I found out there was no local support for installation. It is limited, so check first before buying. I bought 5 items and all the hardware was thrown into one box, so confusing! On top of that, their brand of blinds will not come down without me breaking all the brackets. Don’t go to them."
"I ordered 4 sets of blinds I paid $10.00 extra per blinds so it would not have holes for privacy. The blinds arrived in a timely manner however, the blinds are a very poor quality because of the string that is used. Every time I open and close the blinds I have to adjust the string that does not stay in the slat therefor the blinds clise crooked each time so you can see in from the outside. I COMPLAINED ABOUT IT BUT NEVER HEARD A WORD. I do not recommend them just go to home depot."
"The original blinds came with a broken valence. I requested a replacement. First I was told "I wanted to update you and let you know that your request for the following parts has been processed: 1x Contemporary Valance. Please allow us 24-48 hours to update you when the order has been filled." No further communications from Blinds.com after that. 20 days later, I email again, this is their next response, "I'm so sorry we haven't kept you in the loop about your request. I promise you we haven't' forgotten about you. I spoke to the manufacture and unfortunately they are running behind. It's possible we'll have tracking information by Friday. Please reach out to us again and we'll be happy to check on the status. I'm sorry this has caused a delay. I know your eager to finish your project, as I would be too." 10 days later (today), still no reply and no replacement. Been over a month now. Very frustrating.
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