"Horrible.....no problem buying the work boots, try returning or exchanging. Its almost like someone is punking you. It is that obsurd. Phone # is just an advertising loop that keeps sending you to the next stupid offer. The other # is a partnership with a text messaging company. They were no help and just put me hold until I hung up. Had to call my credit card company and now the purchase is being disputed. Oh ya, tried returning with their no hassle online return and it would not accept their own order #. Wish I could get the owners alone so I could insert my boot in their barn!!!!"
"**** BOOTBARN. YOU BUY and THEY TAKE THEIR SWEET **** TIME TO SHIP IT.
SOMETIMES IT"S WEEKS.
AND THEY DONT GIVE YOU A TRACKING NUMBER>
AND THEY DONT CANCEL THE ORDER>
AND THEIR CUSTOMER SERVICE IS NON EXISTENT OVER THE **** PHONE
THEY ARE ****> DO NOT SHOP THERE."
"For having spent so much money at this store through out the years I am extremely disappointed in their customer service. Absolutely ridiculous couldn't get through to corporate, was on hold for 45 minutes then disconnected, was supposed to get a call back and never heard back. I'll be shopping elsewhere now. "
"I ordered my daughter some booth for Christmas on December 10th, thinking that would be PLENTY of time to get here. NOPE!!! It’s now December 24th, and they are not here. Called my local store for help a few days ago and they were extremely rude telling me they couldn’t help me and to call customer service and then proceeded to keep me on hold for 10 minutes while they had to run up front to get me the number. I hung up and found it myself. And waited on hold with customer service for 40 minutes before finally getting through only for them to tell me there was nothing they could do to help me!! Like what the actual f***!!! It’s your job to help customers, maybe they should use a different shipping company because when I attempted to call them as well it said the wait was so long to get on a list to be called back in the order I called and NEVER got a call back from them!! I WILL never spend my hard earned money at any boot barn again. They are the worst!"
"I ordered some boots on December 18th and today is December 22nd and my order is still in "being processed". I've called numerous times to the 24/7 customer service line and was on hold for over an hour each time and no one answered and then another day it asked if I would like a call back and I did that. The next day they called me back but when I was transferred by the automated voice it went straight to a busy signal...they fricken hung up on me!! I called the local store and they said they have no control of the main office for online orders out of California. So here I am with no gift for someone and Christmas is approaching fast. I am so **** over the whole situation."
"I ordered a size 8.5 in adults and got a 8.5 in kids and yes I checked multiple times before ordering that it was adults and the have been ignoring me ever since I got the wrong size boots. "
"I ordered a Christmas presents from there web site after a week still hasn't been shipped. I have called them and sit on hold for ever they give you the option to call you back never got a call back. I have emailed the service department no answer. I will never buy anything from them again. we are 5 days from Christmas with 3 days of mail left. They don't deserve the 1 star"
"Horrible experience with the company online. I had to call over 5 times to get status on an order placed on 11/27 Cyber Monday was given the run around by various customer service reps, had to talk to Supervisor she only refunded half of the item price, which mind you I still have not received now where talking its 12/20, very Horrible Business if you ask me, I will not shop Online at Boot Barn ever AGAIN!"
"I ordered boots for my son for Christmas on the 14th of December. I received a confirmation and the amount boots were authorized to my debit card. I never received a confirmation for shipping. Six days after the order I made numerous attempts to call the company and sent several emails with no reply. The phone just went to a busy signal. I don't know about customer service inside the physical stores but, customer service online is not only poor, it's non-existent. I strongly encourage anyone thinking about purchasing from bootbarn.com to think twice! Very poor service! "
"I went to the store on Monday 12/18 looking for a specific size in an Ariat jacket. I asked the girl at the front desk if she could help me order online. I was never given the option to pay extra for faster delivery. The next day I called the customer service 24/7 number. Was on hold forever then given an option to receive a call back. I was called back promptly. I asked the customer service representative if I could get a faster delivery since I was not asked at the store. The representative said he would do his best. I told him I could hold he said no because he needed to make a call to try and make it happen. I called the 24/7 number again last night and was promtied to leave a number and name for a call back. Today is now Wednesday I am in hold again and have been on hold for 30 minutes. Boot Barn has the WORSE 24/7 customer service help I have ever seen. It's unbelievable. I got an email last night for 2 day delivery for Boot Barn and yet no one can call me or answer..... This is so unexceptable but you want the consumer to shop at your establishment. Hire more help to help your customers. "
"When I received my order the box was torn and mangled and I emailed boot barn to tell them and have yet to get a response. You’d think they’d care how their produced was being cared for during shipping. "
"Long story short. Never have I dealt with a company that has such disrespect to its customers. I’m sure I woke up an agent when I called. She basically told me she didn’t care about the problem. 2 weeks after my order I received an email stating one of the items was out of stock. Now 7 days before Christmas another email saying the second idea won’t be shipping until January. Never again will I deal with them and I will shout it to the rooftops how bad they are. "
"I purchased a pair of jeans for my daughter November 28th and still have not received them after nearly 3 weeks. When I ordered them, it said they'd ship the NEXT business day. I have called multiple times to check the status of my order but after waiting more than 45 minutes each time I call, I hang up frustrated with the lack of customer service this company shows to their customers. I'm waiting for a reply to an email I sent the company. "
"I ordered Boots for my two Girls on November 24th
got an Email Right away saying : we are processing your order
I send an e- mail on
Dec. 12th asking if there intention was to rune Christmas for my two special Girls
Today is Dec 16th and I have not heard a word
I guess no Boots for Christmas
What a shame
I will for sure never do business with a company like that ever again
"
"Ordered items online never received a email after a week of processing of where my orders were. After several times calling the customer service number it said it wasn’t working, then finally got thru another time after waiting 45 min on hold. Then got a rude customer service representative that proceeded to hang up on me. Finally called back again after waiting 30min, got another representative advised I wanted to cancel my order because I was ordering from cavenders because they could guarantee me my order. Didn’t offer a apology or anything. My business and money and word of mouth will go to cavenders 100% from now on."