"My first rental experience with BL was flawless. I rented a Canon 5DM3, with a 70mm-300 lens, and a Zacuto LCD viewfinder for 3 days. When signing up, some people have complained about the "identity prooving" process (scan DL, Utility bill and cc) - This was not an issue for me, for I realize that for a rental company of expensive photo/video equipment, they have minimal insurance charges, with NO huge deposit required - only an credit hold for the amount of the rental. Of course they need to be careful who they rent to, without meeting or speaking with the party. The equipment arrived on the date that I specified, was almost new and worked perfectly, and easy to return with their return package slip. The process couldn't have been smoother. I highly recommend BorrowLenses.com!"
"I had a situation where I damaged one of my lenses and had to rent a lens at very short notice. The staff at BorrowLenses.com were able to ship me a lens overnight after the point where it was too late for me to do so on their website. They were extremely helpful and very professional. The thing I like most about BorrowLenses.com is that they seem to understand how important having the right equipment at the right time is for professional photographers, and they will do whatever is necessary to make sure their customers are covered. I highly recommend them."
"Once again great service from BorrowLenses.com. The mark of a good business is how they respond when things go wrong. I always pay extra for over-night shipping because I want my order to arrive on time. This time--it didn't! UPS left it on a trailer in Louisville, KY. They wouldn't even allow me to drive there and get it. BorrowLenses.com comped the shipping and one day of the rental fee. This was a nice gesture on their part. I doesn't make up for missing 24 hours of shooting but I understand that it is not their fault. I recommend that BorrowLenses.com switches to FEDEX for overnight deliveries. They understand that overnight means the next day! UPS seems to think that it doesn't matter that an overnight delivery takes two days."
"Excellent: a great inventory, very reasonable pricing, easy shipping- both ways, wonderful and personal service."
"Excellent company and VERY easy to work with. Their customer service is always friendly, knowledgable and seems very experienced and easy going. Their rental prices are some of the fairest in the business too, A+ company. Whenever I need rental lenses or cameras this is my go to!"
"I rented a Canon 400mm f2.8 lens. The rental occurred during the recent polar vortex that crippled the East coast, and there was possibility that delivery would be delayed as a result. The BorrowLenses.com VIP Department kept me informed of the situation and was a pleasure to work with. The lens arrived on time and was in excellent condition.
I do intend to use BorrowLenses.com products again in the future.
Charlie
www.charleswhitngphotography.com"
"This was my fist order with Borrowed Lenses and I was quite pleased with the selection. I ordered the Fuji X-E2 with two prime lenses Fujji XF 18 MM f/2.0 & XF-18-55 mm f/2.8-4.
Delivery was tight due to it came on New Year's eve but it was delivered in perfect condition.
One note it would have been easier to transport it in a bag instead of two bulky boxes on the metro (Wash, DC).
The prices were reasonable and I would definitely recommend them if you're interested in purchasing a camera and lenses that will impact your budget or you want to try out a new camera and/or lenses."
"(SEE MY UPDATE TO THIS REVIEW, DOWN BELOW)
I've rented twice from them, including 2 lenses, one camera body and 2 SD cards - and I'm very satisfied with their pricing, phone/email customer support, shipping and the gear. I'll continue using them and referring people to them.
One suggestion/wish/critique regards how they deal with customer mistake of returning media (i.e. SD card) with files on it and the customer wanting to retrieve those files. I made that mistake, and I'd like to get those files back, but the one option they gave seems a bit ridiculous. They will let me rent the card again (for their reasonable $6 rental price) before they re-format it, but they're charging $20 for standard shipping! The item is size of a postage stamp and not much heavier. Shipping should be considerably less, OR they could post the files online for me to retrieve. It's not many files or MBs, and they could charge me a fee to upload and email me the link.
Maybe not enough people make the mistake I made to warrant their figuring out and implementing an easier/cheaper media retrieval system, so I'll give them the benefit of the doubt.
As for now, I've got til 3pm tomorrow to decide whether to have it shipped to me for $26+ (difficult, as I'm traveling), or else write off the handful of images I'd love to get back, but aren't super-important.
Otherwise, again, I'm very happy with BorrowLenses.
UPDATE: a day after writing the above, I'm happy to say that BorrowLenses emailed the 5 images I had not yet removed from the SD card. No charge, they went above and beyond their responsibility to customer in doing this. I supposed if it were many files or bigger capacity overall, they wouldn't have done it, but then it would've been more feasible for me to pay the $26+ price to recover my images that I errantly sent in to them.
This turn of events, plus otherwise great service, has me happy to rate them at 5 stars."
"LOVED Borrowlenses.com!!!! Fantastic experience! VERY LEGIT company!
I rented the GoPro Hero 3 and accessories and recieved all of the equipment when they told me I would and in the condition they promised.
The return shipping was extremely easy and they emailed me to let me know they recieved the shipment.
I HIGHLY RECCOMEND THIS COMPANY!!! I will use them again!"
"Excellent service. Received the items on time. This is the second time I'd rented from them and will be renting again in the future. I only wish they had a pick up location in New York City."
"I'm delighted to have made acquaintance w/ BorrowLenses. At the moment I'm waiting for my second rental; appreciate the selection of available lenses to try out before I buy. Good service, easy to use, I expect to use them again."
"Amazing service. Camera and recorder arrived in nice little cases with enough foam around which protects them really well.
All equipment came fully charged and ready to go, they even included cable that was needed to connect between camera and recorder, which was not included with a camera nor recorder. It would have been $20 extra if I added it, but it was really nice of them to include it. And even though I didn't use it I feel re assured that they take care of their equipment and their customers.
Would rent from them again and again."
"This was the first time I used borrowlenses.com (at the recommendation of a professional photographer friend). I rented the Canon EF 70-200mm f/2.8L IS USM II. The order process was simple and I received the lens on-time. I rented this lens to capture my son's senior year of football (over 10000 pictures). I rented the lens the entire season and had to extend for two weeks since they made the playoffs. Even the extension process was simple. I will definitely use them again and have passed on their info to next years photographer. This lens is awesome, I just wish I could have purchased it!"
"Overall, I was very satisfied with my experience using BorrowLenses.com
I recently rented a Canon 7D DSLR body for 1-week. The online order process was easy and efficient, the shipment was timely and the return process was very simple. The camera was in very good condition, packed well and performed flawlessy during the rental period. In addition, the rental cost was reasonable.
Typically, I use another supplier for lens and camera rentals as they are local to Kansas City and their rental cost is in-line with BorrowLenses.com. That said, the optional insurance covering accidental damage offered by BorrowLenses.com was pricey when compared to my local business($27.00 vs $6.68 per week) and the 12% deductible was significantly higher than the $30 deductible offered by the local business. I would like to see BorrowLenses.com look for more cost effective damage insurance options.
Other than the insurance cost, which was known at the time of the order, the experience was flawless; nicely done!
"
"I used http://BorrowLenses.com as a source for a Nikon D610 body, battery grip, and two lenses that I wanted for making a purchase evaluation, since I am in trhe market for a new FF/FX body and FF/FX lenses as I relegate my D2x to second-body status. I rented everything for 7 days, and was able to make a decision to buy the D610 based on my week-long side-be-side evaulation with shot-for-shot comparisons with the DX-frame D2x. The whole experience was flawless. The equipment arrived on my specified start date in great packaging and with thorough and complete instructions on the return process. All return labels were included. I received notifications in email at every step in the process; order receipt, verification, shipping, return and evaluation. This company provides Amazon-like customer service and fulfillment. And that's my highest compliment.
Will I use them again? Absolutely. They did everything they said they would do when they said they would do it. What more can you ask?"