"Great customer service. Janice was very helpful and informative. She really cared about what my needs were. There were so many interesting products, and it was a bit overwhelming for me- but Janice led me through all my options, and she was very patient. She told me I could call her with questions after my purchases arrive, and she gave me a discount! Thank you!"
"I chatted online with Ruschelle. She answered my question and addressed a technical issue promptly. She even offered adjust my device, based on my question, that I hadn't even realized may be an issue. I am very satisfied with the high level of customer service I received from Ruschelle and would not hesitate to recommend this company to others. Great customer service experience!"
"Had trouble connecting camera to wifi/iPhone. Rush was excellent walking us through the steps. Her customer service was excellent, and she was very patient and knowledgeable. Her English is extremely good, thank you so much Rush."
"I specifically want to commend Ray for all his help with my issues. Ray was efficient, friendly and knowledgeable.
He explained in detail and was very understandable. Great service!"
"The product quality is good the price is good and the best so far the customer service to the delivery very quick."
"Sol was very helpful and most professional "
"The products are good, or better, quality, and most importantly - the company stands behind them. Customer Service and Tech Support are unmatched. Bien, RJ, Anthony and all the guys are helpful above and beyond the call of duty. You will NOT be treated better as a customer at any other vendor. I will be a customer for life. Thanx, BrickHouse for understanding the simple, but almost forgotten business principle of always putting the customer first."
"I ordered the Xtreme Mega Mini Pro Video Camera. It arrived in a timely manner and was easy to operate. The website listed this camera as a "mini spy camera" which it is indeed. But the package it came in said "Multi-Purpose Waterproof Sports Cam" It had a little clear waterproof case everything. Pretty neat! It came with 5 different attachment clips (2 for use with the waterproof case and 3 for use without it) So far, it has been very easy to charge, set up and use it! "
"Because of my Brick House Tracker we were able not only to recover our stolen vehicle and all the items stolen, but the thief was caught, red handed!"
"I received my tracker and when I attempt to activate it I'm told I was supposed to receive log in information for the tracking site, which I never received. No response from customer service or tech support. About to ship this thing back today. "
"Thank you for being so considerate, patient in helping me with my devices great customer service."
"I have this in my daughters car and it seldom works. Keep trying to reboot it but nothing. I have relied on Brickhouse features to help us as my 16 year old daughter is getting accustom to driving. It is scary enough but when Brickhouse fails to deliver as advertise it is more scary. It has taken 2 days for them to get back to me.
The reviews THEY put on their own website are fake
Spread this review around as it may be your daughter someday who made the mistake of having this "brickhouse crap" in their car
"
"Received the device the next day as promised. The support was excellent and they spent adequate time trying to make things work. Unfortunately, the IT system in the assisted living home would not allow a nanny cam to transmit outside the facility, so the device was returned. Again Brickhouse House support went more than the extra mile to try to find a fix. "
"I was long time customer and ordered products on a Wed and paid for 2 day shipping so should have received by Fri but didn't until Mon. Customer service refused to credit me back the shipping charges and was quite rude about it. They lost me as a customer "
"Adam had extraordinary customer service and answered all of my questions. It was refreshing to experience such great customer service. "