"I ordered a body camera and I ended up receiving the wrong one. I asked to have it exchanged for another product, which was discontinued. I was told that I would receive an email when the product would be available and I would have had to wait much longer than I wanted to. I ended up calling them the other day to have it exchanged with a similar body camera and I was told that I was not the account holder(???). I made the account myself and made a purchase with a family member's credit card because I did not have enough money on my card. I knew all of the account information and the representative still sounded doubtful despite the fact that I've spoken with other representatives that had no issue handling my requests. The service is questionable and they don't really put enough effort into customer service. I was never told that the product was discontinued (despite the fact I asked to be kept up-to-date with it) and I noticed the change in availability myself. I don't think that I should be obligated to go on the website every day or two to verify whether or not a product is still available and wonder whether or not I am going to receive my replacement. I made the purchase on the 15th of July. It has been two weeks now and I still have not received a replacement product. I also mentioned to the representative that I saw that the product I asked for would have been shipped the same day (Saturday) if I ordered it before 5pm. The representative simply said "no" and said it would be shipped on Monday. The product videos are misleading as well (specifically the mega mini spy camera and the mega mini pro spy camera). Two product videos were the exact same as one another and the only difference in either video was the name of the product. I think things like that should be looked into so people don't make wrong purchases assuming that two products are actually the exact same thing."

"Spoke with a rep and reactivated a service. Call was fast, efficient, and professional. I was able to resolve a few issues in addition to getting my request fulfilled. So I decided to get another BrickHouse product."

"I love dealing with this company they are so nice and if there's any issues they get on it and resolve it right then and there to the end and so when you're done talking to them do you feel very good like you really accomplish something"

"Called with questions on ordering a gps tracker. Very friendly and knowledgeable person answered all my questions. Good job!"

"I ordered after hours on Monday and paid for two day shipping. I just found it was ready to ship out at 8:30 am on Tuesday but didn't ship out until Thursday at 1:56 am. So it apparently sat somewhere for a full day. So, it will not arrive until Friday ...sometime before 5:00 pm. That is not two days shipping and it is too late for the use I needed it for. I am very disappointed and frustrated."

"I have purchased several items from Brickhouse and the quality of the products has been superb. The instructions included needed updating as some of the web sites that are reflected therein are out of date. I purchased a GPS tracker that arrived in perfect condition but Brickhouse did not send me the initial "how to authorize and log in" type of email as their materials stated. I sent 3 emails to Support and Customer Service over the course of several days before someone from Brickhouse responded. Once I received the information I needed everything has been fine. I suggest that they up their game as far as responding to customer emails and inquiries. I would purchase again from them but hesitant to recommend. "

"The item was shipped with tracking info, received quickly and in good condition. I ended up returning the item simply because it did not meet my needs. Again, excellent customer service with RMA provided and a very prompt response and refund once the item was received by the seller."

"So when o called to have my 24.00 dollars refunded i was given a hard time. And woman said they dont ship overnight! But thats what ur sight said thats why i paid the extra 24. And then she tried to offer me 10. Credit. This is a bait and switch it is illeagal. I ask to talk to her boss she. Put us on hold for 30 minutes to get rid of us. Ultimately i have to cancell the entire order to get my money back on the overnight shipping that i did not receive."

"I placed my order last night, and it shipped this morning! "

"Answered questions quickly and courteous even helped get my product by time I needed it"

"Excellent communication on the progress of my order!"

"The agent, Christian, was extremely helpful to get my issues resolved. Thanks!"

"This experience has been great so far. Now waiting on the arrival of cameras."

"Very happy with the customer service and the products. They were able to fully explain the products. The product was delivered promptly and was immediately functioning due to activation being done before shipment. "

"very best service in this type of merchandise"