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Verified Brinks Home Security Shopper
Verified
5/5

2019-02-19

"Past attempts to get requested sign and window stickers were ignored (Times 4), but this time my request was acted upon in a prompt, courteous manner."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-19

"It went well. My only complaint is that I could not hear her voice very well."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-19

"When paying the bill I had a had with the agent understanding my question I had with my bill"


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-19

"Our representative was named Angel and he most certainly was an angel for us. He explained what we needed to do in a clear and concise manner and stayed with us until we were sure all cameras were working again."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-19

"Extremely helpful and patient. I am not comfortable using ladder. I kept dropping the small screw for the sensor."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-19

"Very satisfied that they could solve my issue quickly, but honestly vey undatisfied of the huge mistake that was made that led me to have to call in the first place."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-19

"the young lady was a delight to speak to and very helpfully"


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-18

"It has been about a year after Brinks bought out our other company. We have had this service since 2009."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-18

"If I remember correctly, it took some effort to get to a live person."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-18

"I have good experience wit customer service and technical services."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-18

"Understood the problem and solved it with a lot of patience."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-18

"Great job. Took initiative, got all the facts and fixed the problem. Thank you."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-18

"I was very satisfied with the your representative"


Verified Brinks Home Security Shopper
Verified
1/5

2019-02-18

"When I finally got some one to answer my question and explain things to me, he was very nice and did a great job!!! But to finally get a person to help me was a horrible couple of weeks. I truly feel to get our business Brinks will promise you the world but to get help once you have our business, no body wants to help us!! That’s just wrong and now we are stuck in a contract for 3 yrs with a company that will not return your call or will not send anyone out to help us."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-18

"I was impressed with the willingness to help me get an answer to my request"