"Issue resolved due to outside environmental factors"

"My experience was good. The representative answered my question and provided me with additional information I was not aware of."

"My problem is with pass words on my Verizon phone and the update now requires passwords for most apps now. I am having a problem with this not with Brinks."

"Very bad experience. They kept giving me another phone number to call. Would not even tranfer the call to the Department that will take care of the problem. Very rude"

"Experience was poor. The first rep did not help at all. I became frustrated. Was put on to 2nd rep and he helped but didn't give me a confident feeling either. He made a suggestion that turned out to be correct. The reps should be able to direct the customer exactly what to do and neither rep did so. It was a try it and see what happens moment. Turns out it was the right instruction. You expect more of a here is what you need to do and not try and see response."

"Excellent customer service. Everyone looked at my situation and was very helpful and courteous - they went above and beyond my expectations to make my service even better than it has been all these years."

"My first called ended with a dropped call, thought someone would call back but didn’t happen especially after going through all the preliminaries of who I was. Too, because we have been dedicated customers for years, a genuine look at our account and our equipment is what we expected."

"It took less time to fix my problem than to take this survey!"

"Representative Quick, efficient and personable."

"I was not contacted on the primary contact number causing law enforcement to arrive. Contact was made through secondary phone which caused a delay"

"Experience satisfactory as I was stressed. Unknown alert from another company from a stated unsecure site. It said my ID and password were incorrect. That made me nervous."

"the technician that came to my house was very on friendly and wanted to charge me $ 60.00 for a battery"

"The last person we talked to was very good his name is LarryfromDallas sorry don’t know his last name"

"This system was installed by Monotronics which was bought by Brinks. This is the second time in six months that we have experienced false alarms, the first resulting in the Fire Department being sent to the house. We are somewhat disappointed that there is no local technisions available to assess the state of our equipment."

"The agent was quite present and responsive to me in a comfortable and personable way. This helped me to settle down in the midst of all the chirping. Once I was settled down and felt more balanced I realized that the problem of the continuing chirping was in the 4 smoke alarms (which were disconnected from the ceiling). All I needed to do was remove the batteries. I did and the chirping stopped. The Fire Department had already told me, based on the time spacing between the chirps and that the problem was in the devices and not the batteries. The Brinks agent told me that the security system does not chirp. And because he was supportive and considerate, that helped me to balance my internal state and then problem solve in an effective way, remove the batteries from the disconnected devices and terminate the chirping."