"Professional, curdious and knowledgeable of the issue and how to fix"

"Good experience with contact and service support."

"Very corteous and knowledgeable personnel"

"I like the security system but transferring it to a new owner was terrible. The new owner and myself had to call and we had to share personal information on the phone to Brinks with the other on the line, VERY unprofessional."

"I did not appreciate not being able to cancel my service I signed up with moni not brinks therefore I should have had the option to cancel"

"To me the web site is not user friendly"

"The experience was a very positive one. Our alarm was not functioning at all, and the representative (Taylor) was able to resolve the issue."

"Very professional and caring ! Polite as well"

"I felt she didn’t quickly grasp my two issues. I had to wait while she researched or did things on her end, for each issue. She had to issue me the pw reset link. Then she had to record my permit renewal info. Maybe she was new to these tasks? Very pleasant and courteous but could have been faster perhaps?"

"My experience was very pleasant. The operator was polite and handled my request quickly."

"Outstanding performance and super customer service experience."

"Brent was impeccable with loads of knowledge...customer service was great!"

"I had to contact Brinks security 4 times before my issue was resolved. With each call I was advised that I would get a call back within 24 hours which never happen. At one point I emailed your company with my issue. I was told that I would be sent an electronic bill which never happen. My issues for contacting Brinks was because I never received a paper bill for January 2019 (which your company began adding a fee to my bill for mailing one out). I was then charged a late fee for not sending in my payment on time. I feel your company has poor customer service. Your company is suppose to be protecting my home and yet you can not even respond to my inquiry’s."

"The Brinks rep did not seem to be concerned regarding my concern regarding security associated with a Brinks e-mail"

"Difficult to hear / understand first person. Had to ask to speak up, clearer. Second one took care of it"