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Customer service:
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Verified Brinks Home Security Shopper
Verified
5/5

2019-02-23

"Great experience! Technician was knowledgeable and very helpful and had great customer service techniques. She was very easy and fun and personable to speak with."


Verified Brinks Home Security Shopper
Verified
1/5

2019-02-23

"Terrible. I paid my bill and they still kept calling me for days"


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"Excellent and a pleasure to talk with the representative."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"The brinks security rep was very nice and understanding to my concerns. She was helpful."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"I needed a certificate to give State Farm proving that I had security monitoring."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"Very good customer service."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"Very professional and caring representative, competent and eager to help."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"Good response to my needs. No problems. It was a request for a replacement battery. It was handled thoroughly and quickly. No issues here."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"I called to get information which I received. I thanked the representative who had answered all my questions satisfactorily and told the her I would discuss the information with my husband. As a result of this initial conversation, we will be having a medical alert pendant installed with our existing system."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"Walked me through on how to erase messages on the screen."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"the young lady knew her business. I did not discuss with her my dissatisfaction with the monthly rate only time left"


Verified Brinks Home Security Shopper
Verified
3/5

2019-02-22

"The person who initially answered my call was very hard to understand. I had to ask her to repeat herself almost every time she spoke. Those customer service representatives need to be screened better. The person she transferred me to was very helpful and easy to understand. She was knowledgable and professional."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"It was good.Every person that I talked to was polite and got me to the correct person each time."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"Well that was I believe on February 19. Today is February 21. The code and alarm password has not been changed. I know this only because I've tested by code only. I'm still having to put the old 4 number code in if I dont turn off with key fob. I just haven't called back to see why do to my time or I forget when I do have a minute to call."


Verified Brinks Home Security Shopper
Verified
5/5

2019-02-22

"Very good but I a little unclear about the problem ,she said there was a low battery issue but she said it had been resolved but I didnt replace any batteries so uncertain what caused the issue."