"You called me because my smoke alarm was going off as I was baking cookies and burned a batch causing the sensor to go off like it was suppose to, the representative that called was very helpful in helping me get the alarm off and then transferred me to another representative as I had some more questions. Good customer service!!!"

"Guillermo was excellent in doing the job. Thanks....Helen"

"Billy was very efficient. He made recommendations for resolving the problem."

"She was very helpful.Found needed new cellphone chip."

"The problem wasn't with your tech support rep, they were perfect. But there was only so much they could do. The ease of replacing a battery was EXTREMELY difficult. Make the equipment better."

"Initial call which does not get a person highly unsatisfactory. It could not understand what I was saying & does not immediately offer touch keyboard answers. Does not give you the option to speak to a live representative in a timely fashion. I got frustrated before reaching a representative. Once I was talking to a rep he, Jay, was very helpful & patient with me. I really appreciated him."

"Excellent customer service! The gentleman that handled my call was professional yet understanding and considerate! Was able to answer my questions in a way I could easily understand!Yaaaay Brinks! Most definitely will recommend!"

"it worked out fine i paid my bill"

"The initial customer service representative who answered my call was very short with her answers and support and wasn’t listening to the reason for which I called. After I demanded that she listen to what I was saying she transferred me to a technician. Per the message my wait was supposed to be 7 minutes but I ended up on hold for 18 minutes. This was way too long to have my login issues resolved. However, when the technician did answer the call he was very courteous, offered many suggestions, and listened to my concerns. I was very pleased with his service and rated him as a 10. The first representative and my wait time were rated a 1."

"I wish it was resolved the first time I called. But so far, the smoke detector alarm is not beeping and it has been a few days."

"Great customer service and experience, especially since I was extremely frustrated with the heating technician I was working with regarding my heat and air not working. They claimed my thermostats needed to be replaced."

"I waited on hold for 22 minutes which is unacceptable. I do not like doing business online. I like being able to pick up a phone and get a question answered by a human being. I also don’t appreciate you guys jacking up the cost per month on my account because I’m stuck with you for the next two years. You’re too expensive."

"The bill had an extra $10 fee. I was upset with the fact that I was sent a notice saying that I was behind on my payment when I have auto pay.. In my book it was bad form to send a late notice when I did not have a current notice and then the fee is outrages for making that payment."

"Very good and positive. More customer service with other companies should be like this."

"I think I pay too much for monitoring service. I own the equipment - will be canceling upon completition of the contract."