"Enjoyed speaking with a knowledgeable and helpful agent"

"They took care of my issue no problem"

"It was fine. I had a problem, but it was because of my phone provider."

"The agent I spoke with was knowledgeable about the equipment and knew how to communicate his knowledge to me in order to diagnose the system problem and to change the batteries in my sensor and resolve the problem."

"No comment. Survey took longer than expected."

"I hate this alarm company cannot wait until my over priced contract is up. I had a incident that required police and put pushed the emergency button they never connected me to police in my area. Sexurity rep didnt do nothing and eventually hun up on me. Will be cancelled immediately.on top of it there was a billing glitch, which initialed this survey ,Why charge someone for making a payment by credit card. My payments through auto pay were up to date they shut my auto pay through my bank off out of the blue and charged me additional fees and charged me a service fee of 5.99 to pay by credit card. Way to treat you customers you are already ripping off and not serving when help is needed."

"Apart from three false alarms (now, hopefully, resolved), our experience has been excellent."

"Ok but even though I called repeatedly the customer service call that resolved the matter took several weeks to come."

"Will see if the problem is solved by next few bills or not"

"It takes 2-3 hello before someone answers."

"The representative was very helpful when arrived to take care of the alarm eqpt."

"completely satisfied with service"

"Don't like automated service. Having to listen and guess which number to choose. Then, because of high call volume, I had to request a call back. When the technician called back, he did answer my questions, although I had to ask direct questions to get a non-vague answer. When I did get a new battery to replace the old one, I used the text service to get help, so my questions were answered quicker and more thoroughly. Not impressed with the call help, but did like the text help alot. Will probably use that whenever possible from now on."

"The experience went very well and the agent was very patient with me for how long I took to resolve the issue."

"Everytime I call I get conflicting anwsers"