"I requested a change on whom to contact if the alarm sounds but that was never changed. There was no meesage on my answering mashine when I landed form an oversees trip. Very poorly managed"

"The gentlemen in tech dept was very knowledgeable and had patience"

"My experience was very good. Just disappointed that using the text feature does not work in the early morning hours - before 0800."

"Good experience, polite and helpful service but camera help needed escalation except that it was after hours. It was difficult to figure out how to open the device for alarm battery but agent was patient and suggested ideas."

"I was satisfy with my service."

"Operator helpful was able to pull my information and get me scheduled right and convenient time that worked for my schedule"

"I hope you can maintain this level of support. She was awesome!"

"Having to wait 20+ min wait for an alarm company is not exceptible"

"Very good for phone service. Your representative was kind,had patience and was very knowledgeable."

"It was easy to talk to them considering my accent, thanks"

"too many questions and don't set me up for lots of emails, phone calls or sell my info to anyone"

"The representative explained how to solve my problem."

"I was just calling to update my credit card information. Rep. was courteous and helpful."

"We were with Monitronic (moni) for well over 22years, so now with you and very satisfied with service so far. I look forward to many more years of dedicated service."

"once it was dtermined that i needed a second login and not a password reset te call was completed efficiently. the representative was very patient and thorough in handling my questions and setting up the login."