"Keep getting false alarms for no reason"

"Brinks started charging for a paper bill. It's a money grab and nothing more. First they tried to tell me I could move to paperless and they'd remove the charge. I told them to cancel. Then they said they'd remove the fee and keep sending me a paper bill. As it should be, but why the money grab in the first place? Thankfully it seemed to resolve relatively easily."

"could not understand the rep; asked for someone that did not have such a heavy accent; advised I have a 50% hearing loss in the ear that I use on the phone; 1st rep I ask 3 times for a call back number she did not like that I wanted someone else to help me. I called back and then has to use chat to hopefully get the payment right. rcve confirmation email saying I paid no info no date no amount still waiting on a confirmation email showing 376 and change; acct shows a negative 5 and change."

"My experience was very poor because the representative had such a strong accent that I could not understand anything she said! When I went to my agent I don’t know how many time she had to say I’m sorry I can’t understand you. Finally she realize she was asking for the code word!"

"You raise prices every year with no notice. My cost went up in December 2018 and now again in February of 2019, just 2 months to raise prices and no notice. I will be exploring other service providers."

"WE ARE NOT TECK. SAVY BUT YOUR AGENT WAS VERY PATIENT WITH ME AND FIXED MY DOOR BELL LINK!"

"My general experience was great every thing was explained in detail"

"From time to time, I had to adjust my hearing to understand what was being said."

"Mostly have positive experiences when I call. However, the representative who took my call was very rude and dismissive. Turns out she did not know the answer to my question but should not have vented her frustration on me. After I requested to speak to a supervisor, my issue was addressed and resolved."

"Great talking with people that speak clear and understandable English."

"Rate goes up nobody cares, you call they lower it, I feel they take advantage of those not willing or unable to call."

"The alarm wen off while we were sleeping about 6 AM. Then the phone rang while we were trying to shut the alarm off, it would not go off. I would not understand the person on the phone because the alarm was making too much noise and we we searching for the possibility of fire. I went to the quietest room, shut the door and could barely understand the person on the phone. After answering their questions about password, location name etc. I told them we could not get the alarm to stop screeming. Finally after some questions they said it was a false fire alarm and told me to go try turning it off again. I did and they alarm stopped going off. The person on the phone was very helpful when it was all over. It was nerve wracking at the time but they did their best to make sure we were not in danger. This is the only thing that has ever happened to us with this system. We still like the system everyone was helpful with this incident."

"I talked with Maria and she did an excellent job of helping me with my issues."

"The agent was most patient with my request and answered respectively."

"Time to resolve was far too long and the rep was confusing."