"This was my first time to contact Brinks and and my request was made in a very short time with professionalism."

"Matt did a Outstanding job with assisting me. The why I stated Too Long because I wasn't following directions that Matt was giving Me."

"I wish the call center were in the USA. Both time that I have called I have a very hard time understanding what they are saying. I didn't want to be rude so I kept saying I can't hear you when really I couldn't understand what they were saying."

"Was very pleasant and patient with me"

"Very dissatisfied. Took too many months to straighten out billing error"

"It was a wonderful experience. The powerful sound scared away the intruders and didn’t give them time to steal anything from my house. As a result of this the powerful alarm sound it saved all my valuables and collectibles from being stolen."

"Great..He took care of my problem"

"very good experience. great improvement from Monitronics."

"Service is ok, just a few times when my alarm went off but nobody contacted me to see if everything was ok in the house."

"I called the number I have had for years and had to be transferred to another number. I explained my problem and as the agent was talking to me I was cut off. I called again and got results. I had been sent an email that asked for my alarm certificate number and an email to respond to. It didn't work so I had to call by phone. It was very frustrating.They tell me the info was recorded but I have no way of knowing that for sure."

"Poor experience. I twice requested to speak with a supervisor and they refused to take my call pushing it back on the untrained rep."

"Happy with customer service but not that i had to go to batteries plus and have a custom battery made that cost 35 dollars. Just saw on your survey i might have been able to get battery from you? If so then customer service was not as good as a 10. You neex to make a unit with a battery that csn br purchased over the counter."

"Compared to others providing this service, Brinks is overpriced! I am awaiting the expiration of my contract."

"Complete BS for such a simple request."

"Very poor. Took 45 minutes and my entire lunch break to reset a password. First agent kept trying to just take my payment over the phone instead of resolving the issue long term. We just kept going in circles. She also didn’t understand the difference between the brinks.command the alarm.com website."