"Difficult to understand accent...but she repeated patientlyno"

"They were very helpful in walking me through what I needed, & patiently waiting as I crawled up & down the ladder, & then called me back when my phone had a system phone communication failure"

"My phone rep was excellent"

"didn't get the certificated with 1st call. During 2nd call, rep sent it to me thru email and had me check to make sure I had it!"

"agent knew right away what the problem was and helped me with a solution."

"Experience was excellent. Agent was very knowledgeable and researched every aspect of my question to give me the most information they possibly could. They helped me to program my system for a new sensor as well as order me a new key fob since the previous one ordered was not the correct one."

"The customer service person was having some difficulty at first , so I suspect he was s bit new and it seems that the computers were having issues, but he finally got things done."

"Text chat I would rate lowPhone contact I would rate high"

"Knowledgeable and fast service"

"They were vert helpful and explained what I needed and were ready to assist us in fixing it."

"Call back number provided to me I couldn't get an answer"

"yor auto voice **** and doesnt respond well"

"I had no problems with the representative"

"Rec'd call 1-22-19 informing me my bill for Dec & Jan was due. Had not rec'd either invoice & requested one. 1-28-19 still no invoice. Called, spoke w/Shakiera to request invoice. She tried to sell papperless,but I prefer to rec.invoice so was assured one would be sent immediately. Was told would rec.by 2-2-19. Still did not receive. I called again 2-5-19, spoke with Laqueen. She also, tried to sell e-mail billing, but finally agreed she'd get invoice out to me. Finally rec'd on 2-6-19. Will put pymt. in mail today. This does bother me because we've been with Monitronics/Brinks for many years & pay faithfully. Also, invoice received is only for one month but I am paying double the amt.(for Dec & Jan) & hoping billing will be straightened out by end of Feb. amt due. Thank you!"

"Needed to verify reponding law enforenent county...took a while."