"Good technical service with video reference on how to install batteries in the secondary keep pad."

"The PAY BY PHONE option doesn't give a person LONG ENOUGH TIME WHEN INPUTTING CREDIT CARD NUMBERS."

"This is unrelated to the call. I have encountered billing problems...now resolved, I hope. I do feel I am being over-charged, in relation to others, as per info on your sales website; and have communicated same to your billing personnel. However, my contract ends in November of this year, at which time I plan to switch to ADT which offers a better monthly price and good service, as per friends who use it."

"robot is extremely difficult to deal with"

"technician was quick and resolved problem. Also, he did a complete test of existing security system."

"Quick response and answer to password need"

"This was the first time I had contacted Brinks after you took over my previous company. The length of time getting to the correct person to help with my problem was sort of excessive. I was transferred at least two times before finding someone who could help with the password issue."

"very bad. You just purchased a company a raise prices. It look to me you want pay the purchase with the raise. I Do Not want brink for my service."

"I was told by Nest to contact Brinks to link my new Nest home. I called Brinks and first person quickly transferred me, second person quickly transferred me to Nest where I waited for over 45 minutes to speak to someone. I wish someone from Brinks would have taken time to listen to my issues and explained why the need to transfer. I didn’t get any explanation from anyone at Brinks except “hold, I’ll transfer you”"

"It was frustrating to get an agent on the phone. The phone system notified me that an agent would answer in 5-10 minutes so I put it on speaker phone to wait and did some house chores. However, every 3 minutes or so the phone system would apologize for the delay and then make me select if I wanted to stay on the line. It’s bad enough I needed to wait 15-20 min to talk to someone and was made worse by needing to press ‘2’ every 3 minutes. This phone delay follows a previous call where I waited nearly a half hour to reach the agent. I wish it did not take as long."

"My experience was easy and my issue resolved"

"Too much inconsistency to share here!"

"It's a great company hands down.."

"Agent was polite and very professional."

"Representative was excellent. She stayed with me on the phone and walked me through the procedure to correct my problem."