"I'm very unhappy with my billing. I will never allow Brinks to auto-pay from my checking account. All I needed was a notification that my bill would be raised. No statement or anything. I requested a monthly bill sent to me and I will send in my payment."

"The first representative named Carl was no help at all. He even hung up on me. But the lady after him was perfect."

"Getting through to an agent took forever. Either your system has too many problems or you don’t have enough agents."

"Alicia was fantastic! Answered every question. Knew exactly what I was asking for."

"I am hard to please...AND I WAS PLEASED...out of state, I truly needed help...AND GOT IT.."

"They were helpful. I called because I was notified that my motion sensor was going off while I was at work. My only issue was that they could not turn off the alarm for me. They tried but we're unable to get it to work and I had to call a friend to take care of it so my dog wouldn't be hearing the alarm the whole time. When my friend got to my house, she stated the alarm was not going off."

"The representative was very responsive to my issue. She walked me through getting into the website."

"When Co changed names, I was not updated and I still need to update my records. I have been a customer for a long time."

"The gentleman that I spoke with was of another nationality, and I had difficulty getting my information from him. I’m still not sure that I have the correct address."

"the gentleman was very helpful and concerned"

"The question I needed answered was very fast and I was satisfied with the results."

"Okay waiting to see if fixed. Was having false alarm on shop door now window. Ok at this time"

"One call covered the issue"

"Great, no run around and to the point."

"My experience with Brinks Home Security was great with the technician was very helpful, very polite, and very good to work with, since I am a Senior, she was very understanding."