"It sucked. She could not hear me and I had my volume almost all the way up and had to talk loud and slow. Very unpleasant."

"My experience was great. The representative was very professional."

"Absolute best customer service I've ever had to deal with."

"Tech should explain any possible outcomes of doing what they say (change batteries)if it does not work first time. It would have voided the need for a second call."

"Excellent response on the phone. However the had to wait 2 days for a tech to come. I cancelled the appointment. The system is working OK at the present time."

"Usually have to wait too long to speak with a rep. When we have needed service at the house, the wait time is always over a week regardless what the problem is.From my experience there are no service reps in our area, thus the long wait time."

"Brink was very supportive & courteous. They identified the problem & had a technician out the very next day."

"Good experience, knowledgeable and helpful."

"My overall experience was very good"

"Great, I was embarrassed that I had not used my system for years . But he was very good and walked me through it"

"Initially, I called to cancel my service. My home was burglarized last month and the motion sensor did not active. Then today I received an alarm notice, raced home from work, and discovered it was a false alarm. I called to cancel my service. The first representative patiently listened to my complaint and apologized for my misfortune. She then encouraged me to speak with a technician. Your technician listened to my concerns and took time to help me trouble shoot the device causing the false alarm. Furthermore, he helped me determine why the sensor did not activate last month and gave me advice on how to test the system. Clearly, he was determined to regain my trust in the Brinks system. It is rare to receive that much personalized attention from a telephonic technician. He truly was awesome."

"Representative was quick to resolve my situation but still took the time to answer questions I had."

"I signed a 5yr contract to lock in my monthly rate. Over 3 yrs my bill went up by 15$ a month.. Soon as my contract is up I will be done with brinks!"

"Our agent was AMAZING! He never got frustrated with all my questions and took the time to look through different materials to get the issue resolved! He did a fantastic job!!"

"My general experience with Brinks is fair. I feel like I get the runaround with a lot of questions but they are very good in notifying me when it comes to my system mishaps or alarm alerts."