"Satisfied with the whole experience. assisting agent, Katlin was most helpful, professional & patient."

"Very poor until we reached Perry."

"My problem was handled in a timely fashion. I needed to change my credit card number for payment."

"He checked out to make sure I did not have an alarm on my system and I did not ."

"my first call was confusing, and I didnt receive the certificate, second call was efficient, perfect"

"Good performance with the system. Superb customer service representatives that went beyond my expectations."

"I was disappointed because my alarm stopped working in the middle of the week for no reason. Brings was not able to get a tech out for 6 days but that was the best they could do."

"See above... I was in an area with poor reception when Brinks called --- very difficult to connect to discover reason for call -- PLEASE TEXT IF IT IS NOT AN EMERGENCY CALL !!!!"

"was very good. Customer service person was very helpful."

"Your equipment does not currently meet the needs of the customer. I’m currently paying around $65.00 a month for monitoring. I’ve found other companies with much better integradable equipment for far less monthly expense. Upgrade equipment to something customers can utilize in their smart home ideas or your company is going to fail!"

"The first agent was terrible hard to understand could not find my file made no effort to find it. The second agent help me solve the problem with my account. Suggest you get agents that can speak proper english"

"Very redundant, gave too much information, he seemed to think I was illiterate or something, no connection made with this individual. Had to follow his agenda."

"Bad ratings due to being on hold for over 20 minutes after being transferred once."

"I don't like being transferred to a call center in India. This is America where we need to support our people. It's very difficult to understand thick accents and the delay after I ask a question gets very confusing. I feel bad asking I'm sorry can you repeat that... Then they get annoyed."

"The customer service representative was incompetent. I was on the phone with him for 20 minutes before I insisted to talk to someone else. His manager was very helpful and resolved my issue within a few minutes."