"The few times I have needed any kind of help I have always been pleased."

"courteous, stayed with me until resolved, and asked if there was anything else?? very satisfied"

"Changed credit cards on auto pay. No problems And I was able to hear and understand her. She talked loud enough and slow enough."

"The first call was horrible. The representative wasn't speaking loud enough. Even when I told her I couldn't hear her she barely spoke louder. When I couldn't remember my password she told me I can't help you. You don't know your password. Go online and try to get the information you need. I had to prompt her to give me any one of my recovery questions. I felt that she was just horrible. So I hung up.The second time I called was sooo much better. The young lady spoke in an audible voice. She was very helpful and if she didn't know the answer she took time to find out. She was fabulous."

"You have to make it more clear about the offers and the billing!"

"Very good. My only problem is brinks is expensive for an elderly person on a fixed income. But it looks like I have no choice what I pay. Would prefer a lower rate."

"I called Intel Act first. They referred me to a Brinks Customer Representative. I was told that Brinks has nothing to do with the Security Cameras equipment. I signed a contract with Intel Act for 36 months including the cameras plus the Alarm."

"The representative was very friendly and helpful, issue was resolved quickly..."

"I was not happy with my service. My customer representative worked through my questions and concerns and explain to me in more detail what needed to be done. I learned more about my equipment and the maintenance that it needs. I also updated all my records and I am to be updated to a doorbell alarm as well. Very happy with my service. I have her name written down but I can't find it. But she was very professional, knowledgeable and helpful."

"Good service but not affordable for the other options in the market for newer system and equipment"

"Person who helped me was great. Understood my question right away and gave me the info I needed. Great personality!"

"Had a very hard time understanding the customer service rep."

"Awful. My password should never have been disabled. The first two times I called my call was disconnected after a very long hold time. I don’t have time to take two hours out of my busy day to simply reset a password which should never have been disabled in the first place. Most companies are much more efficient at pw resets."

"I was given a number to call by the first agent. I would have preferred to be transferred"

"Couldn't understand one lady."