"Every thing was taken care of."

"Just when we thought we were done with my request & were going to test, we were disconnected. I had to call back again, wait in queue & start my request with a new tech. Frustrating to say the least."

"Second representative was extremely helpful."

"I only heard from Brinks because they had not received payment of December's bill...not about customer's satisfaction of service."

"In what should have been a routine problem (low battery on glass breakage sensor), it took a long time for the technician to diagnose the problem. and give me a solution. She told me to replace the batteries on the sensor, but she told me the wrong size batteries to use, plus she wasn't sure how to remove the dover to the sensor."

"This survey is hard to answer because the first time I called -after the phone alert I received saying my alarm was going off - did not end well. After being transferred twice and talking with 3 people, none of who could barely speak English and none who understood what was going on, I hung up and tried again. So my review is based on the second time I called and this time I had excellent service, did not have to be transferred, and was treated respectfully and received the help I needed from whoever I talked with."

"Your phone bill pay line wasn’t working properly, I got transferred 4 times to different people that all informed me that I would have to pay $5.95 to simply take my payment. I explained that I didn’t need a rep for assistance, but that I muted my phone and the bill pay line still didn’t work. I spoke with a manager named Kwesiann, and she was rude and tried to make me feel as if I was doing something wrong. I asked her to stay on the line as I tried to pay, and she said that’s against company policy. (I had to do that the month before and the manager stayed on the line with me) So she either lied to me, or just didn’t want to take the time to help me. She eventually just hung up the phone. I spent a total of 47 minutes trying to get someone to simply take my damn payment. I am highly disappointed in Brinks and your “customer service.”"

"They lowered my bill, but realize I had a 60 month contract for $39.99 and some how it was going over $49.95. Weird!"

"Jay was awesome! He is very knowledgeable and resolved my issues."

"Agent very knowledgeable and friendly!"

"The tech problem solved with me and sent me parts and referred me to the website for installation. I also need to reprogram some existing sensors and she entered all the serial numbers into my account records to save me the trouble. I really appreciated that. I haven't had time to do the reprogramming and installation of the two new senors. Hoping it's easy, but will call again for assistance if I need it."

"Very disappointed with first person, then I asked to speak to a supervisor to try and solve my continuing issue of being overcharged."

"On hold forever and then hung up on"

"The rep understood our problem and quickly help us solve it. She stayed on the phone till everything was working properly."

"The automated system when you first call is confusing and frustrating to get to the right person. I ended up going to the technical issues option because there didn't seem to be one for customer service. I didn't feel like my issue was technical."