"I was in shock when I opened my Canon 10D shipment upon arrival. Inside the big box, there WAS NO PACKAGING MATERIAL at all and my poor Canon 10D box must have been thrown around during the entire Fedex delivery. What kind of company is this? My $40 Amazon.com book order is even better packed than this $1300 order. Would I order anything from them from now on? No, Nil, NEVER.
By the way, they are from Brooklyn, NY!
(I should have gone to B&H photo!)"
"I don't understand why this store has such good ratings. The sales people are extremely rude, don't know anything about their stuff and tries to push whatever accessories they can on you.
Maybe I have a weird expectation of online retailers, that being you can complete the transaction, completely online and electronically. Having to call in for "security" purposes, just to have them push their over priced products on you, is not my idea of an online retailer. This one extra step negates whatever express shipping options you've chosen, because things would arrive in the same amount of time from another retailer, doing budget shipping.
Needless to say, I'm never shopping there again. Sure, everything came in one piece (including the charger they've pushed on me) and in working condition. But to go through that again for a $18 savings is just not worth it.
Never again, I say, never again."
"I notice some buyers complaining about feeling pressured to purchase something in addition to the item they wish to purchase. This is standard NY discount mail order practice and one should be prepared to reject such offers, or at least know the value of the items and be prepared to haggle. In my case I was offered blank mini-DV tapes at an exorbitant price and, when I said so, the salesman countered later with a fair price that made them something additional on the sale. It worked for both of us.
The items I ordered arrived as described, a new-in-box camcorder with USA warranty. The shipping box needed more packing around the UV lens and tapes which were free to bounce around, but things arrived unharmed despite that oversight. I would encourage buyers to ask the salesman to make sure that things aren't free to move around in shipment.
All in all, it was a good deal and good service for a discount house. No major complaints. Dan"
"Good service, good product. They even called to confirm I made the purchase and upgraded the shipping for free. Product arrived as promised (though more padding would have made me feel better) and works great. "
"Very pleasant shopping experience with this company, courteous service, great prices, A+"
"I used CNET to research and select a digital camera. CNET's site also displayed which retailers had the camera and what their prices were after shipping and handling. After scrolling through a long list of retailers I found butterflyphoto.com, after s&h their price was a $1 more than the lowest offer. Why did I choose them? It was their five star rating and their professional web site.
I called them the day after placing my order to clarify some things and they handled my questions gracefully. Today, Mike Matthews one of their service associates called and reviewed my order, asked if I had any questions about the product and even provided suggestions on possible accessories.
That's my kind of company: great price, greater service and expertise. I look forward to doing business with them in the future, and would suggest them to anyone looking for a camera.
"
"I ordered a Minota Z2, a very competitively priced digital camera on their site. Got a confirmation call today to verify my order. Very nice service. I will update my review when I receive the order that was promised to arrive in 3-5 business days.
Update: My order was received within 3 days. The camera was exactly as described with all items included. I appreciate their prompt delivery and nice service. I will definitely recommend this site to my friends and will visit their store again."
"Very satisified with the order process so far with ButterflyPhoto. They called to see if I had any questions about product I ordered. They also wanted to make sure I was the one ordering the product, to protect against fraud."
"Needed a digital camera as a last minute gift. They had the best package at the best price. Was ordering online but had some questions, so called their 800#. Quickly and efficiently They answered my questions and took my order over the phone."
"The customer service desk was very helpful at expediting my digital camera order so that I would have it in time for my vacation."
"So far my experience with Butterfly Photo is excellent. I ordered a Sony digital camera and received a phone call from Butterfly's Sony rep to ensure that I placed the order to rule out any fraudulent use of my credit card and to ask if I had any questions about the camera. I was assured the camera was factory new and he recommended some accessories that I might need. I should be receiving the item in a few days which is excellent delivery service. I would order from this company again."
"I had a wonderful transaction experience with this vendor. I have had problems in the past with other photography stores. This company was very helpful over the phone and guaranteed that I would receive my camera by the weekend. I am very impressed and would recommend everyone to do business with them."
"I am very pleased with the service provided by Butterfly Photo. I was unable to find a lower price from other internet providers as well as retail stores. My orders are received quickly, and the customer service was excellent. I would definitely purchase from Butterly Photo again."
"We did quite a lot of research and knew what we wanted, so were looking for the best deal when we found Butterfly. They definitely have the best prices and included some great options for accessories. After having a credit card stolen some months ago, we were especially pleased that we received a call verifying the order and our identity. Our purchase arrived a day earlier than promised and everything works just fine. The whole process was easy and secure which makes for a very pleasant Internet buying experience. We would definitely use this sight again."
"A pleasant purchase experience. Very professional, got exactly what I ordered and all promised services. Nice to make a purchase with no problems or hassels."