"I enjoy shopping with Buy.com, They site is easy and they satisfy their customer. I will shop with them and refer family and friends. I never won anything, but my daughter will love if I do win this IPad. I ready enjoy shopping with you all, keep up the good work."
"My product shipped within two days of my order date, arrived quickly and in great condition."
"Order was stuck in a "System Verification" process. Took long to ship. Next time I will order from someone who ships immediately."
"What a JOKE of a site! Please stay away from this site!!!!!
I was FORCED to give my credit card number in order to see a price!?!?
This is very bad business!!!"
"NOT RECOMMENDED! I ordered on a Friday. On Monday I got a shipping notice with a UPS tracking number. The following Friday (a full week after I placed the order) I got an order canceled notice. Their mistake cost me a lot of extra money, time, and hassle which they refuse to take any responsibility for. They don't have phone support and so I had to use their support chat system. I spent too much time explaining the problem and in the end I felt that I had wasted my time and energy; I ultimately felt even more dissatisfied."
"Indeed the item was delivered on Christmas Eve. However, the tracking number show the item still in Tennessee on Dec 24, and being delivered on Dec 27th. I could only assume you were not living up to your standards by getting the items to me as promised. I was shocked when they arrived at my door on Chrismtas Eve. I appologise and have come back with a 5 star rating. It was a nail biter, down to the last few hours, but you delivered. Thank you."
"The items arrived ok (iphone cases), but were completely useless. It is stated there is a 45 days return on item's page, emailed them twice with no response from the vendor.
Buy.com doesnt care much when it comes to vendor's fault or smth
I was thru the same situation with Amazon once and the refund was lighning fast, I will stay away from buy.com in a future."
"I have ordered from buy.com a lot in the past with no problem. However, this time I purchased something from one of their vendors through buy.com site. I was charged for the item and never received it. I contacted the vendor 5 times no response. I then contacted buy.com 6 different times via phone and chat. They said they could not assist in the matter until they spoke with their vendor and would get back to me the next day. I was told this 4 different times and didn't hear back from buy.com ever. They would not cancel my order or do anything useful besides say "rest assured we are trying our best....wait 24 hours!" Thus, I had to contact my credit card company to hopefully get my money refunded. This is the worst, most useless customer service I have ever received. If buy.com is going to process orders from a third party they should also be responsible for these vendors. WHAT AN AWFUL EXPERIENCE FROM WHAT I USED TO THINK WAS A GOOD COMPANY."
"I ordered electronic stuff from buy.com a few times, and every time, I am very satisfied. The price are reasonable and shipment is very fast."
"Edit: 1/3/11::I received a working TV on 12/27. However the run-arounds that buy.com gave me does not merit them good ratings. I have increased the rating to 2/5. Edit: 12/22/10::
I have finally gotten a working tracking number. Buy.com has now "re-ordered" the TV again proving my guess that the previous shipment was fake. Looking at other complaints here it seems that this is a very common thing that buy.com does. When buy.com wants to cancel orders, they simply generate a fake tracking number and then claim that the item was lost in shipment and then issue a refund. In my case since I complained a lot, they finally sent something. Although I would not be surprised now if the TV is the same defective piece that I returned. I did note down the serial number of the TV which I returned so I will check it when it gets delivered. Such blatant liars are capable of anything really!
Edit: 12/21/10::
Still no sign of a valid tracking number or the TV. Tomorrow I will call my credit card company and dispute the charge. No wonder buy.com made it to the recent "naughty" list of online retailers. The customer service agents now dont even bother responding to my emails or these reviews.
Edit: 12/19/10:: (after buy.com's response to my review)
Buy.com supposedly sent a replacement TV 2 days after they received my defective TV. That was less than 5-7 days they mention on their website. BUT the tracking information they sent is bogus and the tracking number shows nothing on fedex website. No response from customer service either. I think they generated the bogus number as a delaying tactic and they have no plans of actually shipping me the TV. Buyer Beware!
Original Review::
Bought TV. TV was defective so I returned for exchange. Return shipping was pre-paid by buy.com.
So far so good? After Buy.com received the defective TV, they will take 5-7 business days to process the exchange. Not acceptable. Way too long for something that was not my fault. Also, Buy.com censors reviews on its site. I tried to give the TV a bad review but it was never published.
"
"The product was a great price, was easy to order, and arrived very quickly."
"Was a nice experience to use buy.com I really recomend this web site to my friends."
"My order came quickly and was what I ordered. Good job!"
"Buy.com's Black Friday deals aren't even deals. I found the same product on newegg.com for $20 less in under a week after purchase! And they won't do a price match because they don't consider newegg.com a competitor. Buy.com really doesn't know how to run their business. $20 price match or lose a returning customer? This is the last time I'll consider or recommend Buy.com for anything."
"I purchased a LG 32" LCD television recently thru Buy.com. Buy.com made the process simple and easy and my purchase was delivered within the promised time. Plus shipping was free! Gotta love it. Thanks."